Mortgage Branch Manager
Job Details
Responsible for the overall management and operation of a branch. They ensure the branch runs smoothly and efficiently while providing excellent customer service to members.
Essential Functions And Basic Duties
Relationship Manager: Building and maintaining strong relationships with existing and potential members through networking activities, attending community events, and seeking out new business opportunities. Ensuring credit union products and services meet member needs and identifying cross-selling opportunities to deepen member relationships.
Personnel Management: Supervising and managing branch staff, including recruitment, training, and performance management. Providing leadership and motivation to ensure team goals are achieved and delivering high-quality service to members. Overseeing staff scheduling to ensure adequate coverage during business hours.
Compliance and Security: Ensuring branch compliance with banking regulations and security policies. Implementing security measures like cameras, alarms, and access controls to protect assets and prevent fraud. Adhering to compliance requirements such as KYC, AML, and BSA.
Financial Competency: Understanding financial products and services, analyzing financial statements, and developing strategies to increase revenue and reduce costs. Ensuring branch operates within budgetary constraints and meets financial targets.
Achieving Goals: Setting and achieving branch goals, such as increasing revenue, improving customer satisfaction, and enhancing operational efficiency. Developing and implementing strategies to achieve these goals, monitoring progress, and adjusting course as necessary. Reporting regularly to senior management on branch performance and progress towards goals.
Qualifications
Education/Certification: High school graduate or equivalent. Additional coursework in business or finance preferred.
Required Knowledge: Understanding of the Credit Union’s field of membership, Credit Union philosophy, services, and products, leadership functions.
Experience Required: At least three to five years of management experience preferred.
Skills/Abilities: Strong interpersonal, leadership, and supervisory skills, well-organized, ability to operate related computer applications and business equipment, attention to detail, ability to maintain an effective and efficient workflow, physical strength for sedentary work.
Mental Activities And Requirements Of This Position
Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Ability to interpret technical instructions and deal with multiple variables.
Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage. Ability to perform simple algebra.
Language Ability: Ability to read and write, prepare business letters, proposals, summaries, and reports, conduct training, communicate at panel discussions, and make professional presentations.
Intent And Function Of Job Descriptions
Job descriptions assist organizations in ensuring fair hiring processes and selecting qualified employees. They are essential for an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are integral to any effective compensation system. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The organization maintains its status as an at-will employer, and employees can be terminated for any reason not prohibited by law.