Mortgage Associate Intern

About the Role

The Mortgage Associate Intern supports the day-to-day operations of the Mortgage Department, contributing to the efficiency, accuracy, and compliance of mortgage lending activities across Origination, Processing, Closing, and Secondary functions.

Schedule

Up to 40 hours per week, Monday through Friday between 8:00 am and 5:00 pm. Schedule is flexible.

Responsibilities

• Origination Support:
  • Process and document application withdrawal requests, maintaining clear communication with internal teams.
  • Monitor and manage incoming online applications, ensuring timely data entry and routing to appropriate team members.
  • Prepare and send verifications of employment (VOEs), ensuring accuracy and compliance with investor and regulatory guidelines.
  • Conduct preliminary reviews of mortgage applications to confirm completeness, accuracy, and readiness for origination.
• Processing & Closing Support:
  • Conduct verifications of employment (VOEs) in accordance with investor and regulatory requirements, ensuring proper documentation and compliance.
  • Set up automatic payments in the core banking system for closed loans, ensuring accuracy and timely activation.
  • Process borrower address changes in the core banking system, maintaining data integrity and servicing accuracy.
  • Assist with loan boarding and disbursements in the core operating system.
• Secondary Market Support:
  • Assist with compiling and reviewing the daily position report to monitor pipeline activity and manage interest rate risk and exposure.
  • Evaluate market conditions to recommend daily rate adjustments and ensure timely posting of rates in relevant systems.
  • Develop and maintain a weekly competitor rate survey, providing market insights and analysis for distribution to the Mortgage Department to support pricing strategy and competitiveness.
  • Process rate lock requests accurately and promptly, maintaining compliance with investor guidelines and internal policies.
  • Assist in performing best-execution analysis to determine optimal investor delivery strategies, maximizing profitability and minimizing risk.
  • Create and distribute funding spreadsheets for sold loans to the accounting department, ensuring completeness and accuracy of data.
• Conduct and assist with other duties and special projects as requested.
• Comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

• A high school degree or equivalent.
• At least 18 years of age.
• Favorable background, credit, criminal, bondability, and reference checks required. (Motor Vehicle check dependent on position.)
• Travel to other branches or locations may be required depending on position.

Qualifications

• Minimum of one year of customer service and/or administrative experience preferred.

Skills

• Excellent communication skills to effectively and professionally communicate with members and team.
• Effective problem-solving skills.
• Solid attention to detail and accuracy.
• Proficiency in operating computers, keyboard, and standard office equipment.
• Ability to manage multiple priorities on time and with accuracy.
• Superior customer service skills.
• Ability to use sound judgment in decision-making.
• Demonstrate empathy in speaking with others about sensitive or difficult situations.
• Works well with a variety of personalities in a fast-paced environment.

Physical Requirements

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Capable of climbing/descending stairs in emergency situations.
• Operate routine office equipment including telephone, copier, facsimile, and calculator.
• Routinely perform work on a computer for an average of 6-8 hours per day.
• Work extended hours whenever required or requested by management.
• Capable of regular, reliable, and timely attendance.

Working Conditions

• Routinely perform work indoors in a climate-controlled shared work environment with moderate noise.

Mental and/or Emotional Requirements

• Perform job functions independently and with limited supervision.
• Work effectively as part of a team.
• Read and carry out various written instructions and follow oral instructions.
• Speak clearly and deliver information in a logical and understandable sequence.
• Perform basic financial calculations with accuracy.
• Deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization, demonstrating highest levels of customer service and discretion when dealing with the public.
• Perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality, and/or fast pace.
• Exercise the highest level of discretion on confidential matters.