Mortgage Assistance Coordinator

Responsibilities

• Complete detailed review of borrower’s financial circumstances in comparison with investor guidelines for hardship assistance.
• Approve or deny hardship assistance for borrowers according to the terms of the program, provide accurate information to ensure borrowers can make an educated decision for their circumstances.
• Monitor approved plans and perform any required follow-up and maintenance required by the agency/investor until the program is complete or until the borrower fails to meet the terms of the program.
• Ensure compliance with company policies, investor guidelines, and regulatory requirements.
• Enhance existing processes to eliminate errors, explore opportunities for automation, and build team culture.

General Responsibilities And Duties For Role

• Update monthly default reporting and review any exceptions that require system maintenance for FHA/SFDMS, USDA, VA/VALERI, FNMA, FHLMC, and PMI companies.
• Send all required notices for delinquent borrowers at the appropriate intervals.
• Identify all necessary information and documentation needed from a borrower related to their hardship or financial status and update the loan file.
• Remain apprised of all investor, agency, and regulatory updates to available programs.
• Maintain workstation and notes to reflect the account status for proper internal communications.
• Monitor incoming communications through group inbox, personal inbox, tickets, tasks, and other workflow queues.

Responsibilities And Duties For Level 1

• Review incoming hardship packages for all required documentation and communicate approval/denial results timely.
• Ensure all packages are reviewed and decisioned within 5 days.

Responsibilities And Duties For Level 2

• Approve or deny borrowers for home-retention options based on financial hardship details provided and agency/investor waterfall.
• Ensure all packages are reviewed and decisioned within 30 days.
• When additional liens are on title, submit request for subordination and monitor completion in anticipation of a loan modification.
• Monitor steps to complete assistance plans such as: Borrower acceptance of assistance Repayment/trial payment plans being made timely Documents that require borrower signature and coordination with title Close out workstation and prep hand-off to Collateral & Claims team.
• Monitor incoming assumption requests, communicate missing items and decision results timely.
• Monitor incoming recast requests, communicate missing items and decision results timely.

Qualifications

• Strong communication, analytical, and problem-solving skills
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Knowledge of Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)

Preferences

• High School Diploma

Company Conformance Statements

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adhere to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements.
• Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs.
• Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Employment With PRMI

• To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space.
• The ability to work extended hours may be required.
• Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.