Mortgage Acquisition Analyst

About Anza

Anza is building a mortgage insurance company from first principles. Most mortgage insurers operate on decades-old technology, manual workflows, organizational structures, and operating assumptions that have evolved incrementally over time. We believe there is a fundamentally better way. Our vision is to build the industry's most technology-enabled mortgage insurer, one where software, automation, AI, analytics, and thoughtful operating design create better experiences for customers while allowing the business to scale efficiently without simply adding people. We are not interested in making legacy processes slightly better. We are interested in building the operating model that mortgage insurance should have had all along.

About the Role

Anza Mortgage Insurance Corporation is seeking a detail-oriented Mortgage Acquisition Analyst to join our team. In this role, you will be responsible for handling all processes, policies and procedures under the MI Operations Group, including managing the MI Certificate from MI order through underwriting.

Responsibilities

• Deliver stellar customer service to Anza MI customers (internal and external, vendors and business partners)
• Adhere to the policies and procedures as outlined by the MI Operations Group
• Service Anza MI Certifications during initial and resubmission orders with an innovative and automation mindset to drive results while maintaining integrity and great attention to detail
• Deliver on departmental SLAs
• Data entry
• Provide client support to Anza MI customers in their use of the Online Portal
• Assist other departments in their needs with a teamwork mindset and an overall big picture outlook of the Anza MI Corporation
• Analyze customer trends
• Conduct additional analysis as required
• Handle MI operational workflows
• Conduct assignments and tasks with other functional areas
• Resolve problems, determine solutions, and track and manage issues
• Develop a broad understanding of MI Operations functions

Requirements

• Minimum Education: Bachelor’s degree or equivalent experience
• Minimum Experience: 1–2+ years relevant experience
• Preferred Experience: 1–2+ years Mortgage or MI experience

Skills

• Excellent time management skills with the ability to manage multiple priorities with conflicting deadlines
• Excellent communication skills (written and verbal)
• Active listening skills
• Excellent customer service and conflict resolution skills
• Excellent research and decision-making skills
• Ability to work productively as part of a team and as an individual contributor in a growing and evolving group
• Resourceful and innovative problem solver
• Results-driven
• Interpersonal and relationship management skills
• Uncompromising integrity
• Technology proficiencies in the Google Suite, Adobe Acrobat, collaboration and communication software, Windows operating system
• Ability to quickly diagnose issues and implement solutions to achieve one-call resolution and provide immediate responses

Benefits

• Competitive compensation, including salary and performance bonuses
• Comprehensive benefits: health, dental, vision, and mental wellness support
• Retirement savings: 401(k) with company matching
• Career advancement opportunities with business growth
• Inclusive culture: a diverse, collaborative, and supportive workplace where every voice is valued
• Perks & extras: generous PTO, team events, wellness programs, and more