Mortgage Business Analyst

Responsibilities

• Deliver analytical support to the Mortgage division, enabling effective pipeline management and data-driven decision-making.
• Collaborates with Mortgage Senior Leaders to develop and distribute key performance reports.
• Serves as the primary administrator for CRM systems, partnering with Marketing and other departments to optimize usage and integration.
• Administer and analyze external data sources (e.g. Curinos, MBA) to benchmark ONB performance for effective leadership decisions.
• Centralize reporting responsibilities (ad hoc and scheduled) to streamline operations.
• Collaborate with leaders to maintain current and accurate staffing models based on volume forecasts, including Infosys.
• CRM Administration & Optimization: Serve as the internal administrator for the Mortgage CRM platform. Function as the liaison between Mortgage and other departments for the CRM platform and related campaigns and initiatives. Monitor CRM usage and provide performance optics to Mortgage Leadership. Lead future CRM enhancements including Salesforce integration.
• Operational and Administrative Support: Support Leadership with administrative tasks and pipeline oversight. Manage distribution of mortgage inquiries from various channels (ONB internet, call center, etc.). Serve as the single point of distribution for key mortgage reporting (daily and monthly) to ensure timely and consistent reporting.
• Perform additional duties as assigned.

Qualifications and Education Requirements

• Minimum 5 years of Mortgage industry experience.
• High School diploma required; Bachelor’s degree preferred.
• Excellent organizational, prioritization and implementation skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and CRM platforms.

Key Competencies

• Data Analysis & Communication: Ability to extract, interpret and present data to support efficient and effective strategic decisions.
• Compelling Communication: Clearly and transparently shares insights and updates.
• Problem Solving and Decision Making: Evaluates the implications of new information or events and recommends sound solutions.

About the Role

Old National Bank is a regional powerhouse with over $70 billion in total assets, deeply rooted in the communities we serve. We are committed to social responsibility and investing in our communities through volunteering and charitable giving. We are seeking highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.