Mortgage Business Analyst

Overview

The Mortgage Business Analyst supports mortgage operations, system enhancements, workflow automation, and regulatory compliance initiatives within a fast-paced banking environment.

Responsibilities

• Gather and document business requirements for system enhancements and process improvements
• Partner cross-functionally to identify inefficiencies and implement optimized workflows
• Translate business needs into functional specs, process flows, and testing scenarios
• Support automation, integrations, and digital initiatives
• System Administration & Support:
• Support and maintain ICE Encompass (Desktop/Web)
• Configure business rules, forms, milestones, fields, workflows, notifications, and reporting logic
• Lead system releases, testing (UAT/regression), and deployments
• Troubleshoot system issues and coordinate resolutions with vendors and IT
• Reporting & Data Analysis:
• Develop reports, dashboards, and KPIs using SQL or BI tools
• Analyze pipeline performance, SLAs, and operational trends
• Support executive reporting, data validation, and audit requests
• Compliance & Risk Management:
• Support regulatory updates (e.g., HMDA, TRID)
• Ensure alignment with internal controls and policies
• Maintain documentation for system changes and releases
• Testing & Project Support:
• Execute UAT, regression testing, and validation efforts
• Develop test plans, scripts, and documentation
• Support project planning, implementation, and post-production activities
• Perform other duties as assigned

Qualifications

• Bachelor’s degree in Business, Finance, IS, Computer Science, or related field
• 3+ years of Business Analyst experience in mortgage or financial services
• Experience with mortgage lending systems, business process analysis, workflow automation, reporting, and user support
• Experience with loan origination systems such as ICE Encompass is strongly preferred
• Strong knowledge of mortgage lifecycle and processes
• Experience with requirements documentation, testing, and data analysis
• Strong analytical, problem-solving, communication, and organizational skills

Benefits

East West Bank is an equal opportunity employer. Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Pay

The base pay range for this position is USD $20.00/Hr. - USD $30.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.