Mortgage Servicing Analyst
Broadview Federal Credit Union · Albany, NY · 3 wk ago
Finance$26.52–$32.48/hrFull-time
Summary of Role
Monitor and manage the performance of Broadview’s sub-servicing portfolio while supporting key functions within the Mortgage Servicing department.
Essential Job Functions/Responsibilities
- Monitor and track servicing-related functions for sub-serviced loans, including Freddie Mac Broadview FHA and conventional owned loans, ensuring adherence to investor timelines and requirements.
- Perform quality assurance (QC) reviews of boarded loans, verifying servicing files, system data, and document images for accuracy and completeness.
- Identify discrepancies or trends and escalate or remediate issues as needed.
- Remain current on departmental, investor, and regulatory policy and procedural changes.
- Apply knowledge of investor guidelines and servicing requirements to daily activities, ensuring compliance across all assigned responsibilities.
- Serve as the primary point of contact for members requesting Release of Liability.
- Act as liaison between the member and underwriting team to:
- Collect and validate all required documentation
- Submit complete packages for underwriting review
- Ensure timely communication of credit decisions to the member
- Prepare closing documents upon approval and coordinate execution with the member, ensuring a smooth and timely process.
- Aid in any requests coming in from DMI.
- Assist with any requests coming in from DMI.
- Act as backup for the preparation and execution of mortgage loan discharges.
- Ensure all discharge-related documentation is completed accurately and submitted to the appropriate county for recording within required statutory timeframes.
- Monitor completion and follow up as needed to ensure timely recording.
- Deliver a high level of service and professionalism in all interactions with members, internal staff, and external partners.
- Respond to inquiries in a timely, accurate, and courteous manner, ensuring a positive experience.
- Escalate complex issues appropriately and assist in resolution as needed.
Minimum Job Qualifications
- Associates degree preferred
- 1-2 Years Loan Servicing or equivalent background
- Working knowledge of Microsoft Word and Excel
- Detailed knowledge of all internal programs and applications i.e. Encompass, DNA, ICE MSP, etc.
- Organization and attention to details needed