Mortgage Transaction Analyst

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well as specialty products like Non-QM, jumbo, and business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

About the role

Reporting to the AVP of Transaction Management – Whole Loans, this position is responsible for administering a defined interim servicing process for the Retail and Correspondent channels. This role also supports the Transaction Management Desk by managing overflow tasks and performing designated post-closing responsibilities. You will coordinate onboarding and oversight of first payment collection and application, borrower communications and disclosures, escrow reconciliation, and investor transfer notices during the period between loan origination and investor boarding or transfer. The role ensures compliant handling of RESPA-required timelines, reduces unnecessary loan boarding, and enhances the borrower experience during the first payment cycle. Additionally, the role ensures strict adherence to organizational policies, regulatory requirements, and industry standards.

Responsibilities

• Administer interim servicing processes for Retail and Correspondent channels
• Support the Transaction Management Desk with overflow tasks and post-closing responsibilities
• Coordinate onboarding, first payment collection, and application
• Manage borrower communications, disclosures, and escrow reconciliation
• Handle investor transfer notices between loan origination and investor boarding
• Ensure compliance with RESPA-required timelines
• Reduce unnecessary loan boarding and improve borrower experience during the first payment cycle
• Maintain strict adherence to organizational policies, regulatory requirements, and industry standards

Requirements

• Bachelor’s degree in Finance or related field (or equivalent combination of years of experience with High School diploma/GED)
• 5+ years of mortgage industry experience, including at least 3 years in a mortgage servicing environment
• 2+ years of experience in a direct-to-consumer mortgage servicing role
• Prior experience delivering loan files, data, and documentation to end investors or third-party entities
• Proficiency with Encompass or a similar loan origination system
• Strong skills in MS Word, Excel, and Outlook
• Ability to routinely lift and move boxes weighing up to 20 pounds

Skills

• Strong verbal and written communication with the ability to facilitate meetings and lead discussions
• Strong listening and interpersonal skills
• Strong analytical and problem-solving abilities
• Solid decision-making and sound judgment
• Strong time management and ability to prioritize tasks in a fast-paced environment
• Client-focused with strong execution skills and results orientation
• High-level precision with attention to detail and consistency
• Flexible, open to change, and ability to learn new things quickly
• Ability to work collaboratively and provide guidance for working groups
• Self-directed with comfort working with ambiguity or uncertainty

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Pay

The hourly range for this position is between $27.00 to $32.00 hourly. This position is eligible for an annual discretionary bonus.