Mortgage Accounting Liaison

At VyStar, we offer competitive pay and an excellent benefit package available to all full and part-time employees.

About the role

The Mortgage Accounting Liaison serves as a critical bridge between Mortgage Accounting, Mortgage Servicing, Mortgage Operations, Finance, Information Technology, Internal Audit, Risk, Compliance, and other business partners to support accurate, timely, and well-controlled mortgage accounting processes. This position coordinates issue resolution, gathers and validates operational support, tracks open items, assists with process documentation, monitors recurring exceptions, and helps ensure mortgage-related activity is appropriately communicated, supported, and resolved.

Reporting to the AVP Mortgage Accounting, this role supports the stabilization, standardization, and ongoing governance of mortgage accounting activities, including MSP-related transaction flows, general ledger mapping, clearing and suspense activity, escrow and investor activity, reconciliations, reporting, exception tracking, and cross-functional communication.

Responsibilities

• Serve as a primary day-to-day liaison between Mortgage Accounting and key business partners to support timely communication, issue intake, follow-up, and resolution of mortgage accounting matters.
• Coordinate with Mortgage Servicing, Mortgage Operations, Finance, Information Technology, Risk, Compliance, Internal Audit, external auditors, and other stakeholders to obtain information, clarify process questions, validate support, and assist with resolving items impacting accounting, reconciliations, reporting, or controls.
• Maintain organized tracking of open items, recurring issues, action plans, deadlines, owners, aging, supporting documentation, and resolution status. Escalate significant, aged, recurring, or high-risk matters to the AVP Mortgage Accounting and assist in preparing concise updates for leadership.
• Assist in documenting mortgage accounting processes, transaction flows, control points, escalation paths, reporting dependencies, and recurring procedures. Help maintain desk procedures, process maps, issue logs, decision logs, and other documentation to support audit readiness and operational consistency.
• Support the Mortgage Accounting team in monitoring adherence to established processes, reconciliation standards, exception management protocols, approval workflows, and internal control expectations.
• Assist with gathering support for audit, examination, control testing, and remediation requests, ensuring information is complete, accurate, well-organized, and provided timely.
• Support the review, validation, and follow-up of mortgage-related activity impacting general ledger accounts, clearing and suspense accounts, escrow activity, investor and custodial activity, payment processing, loan sales, participation, mortgage servicing rights, and other mortgage-related balances.
• Partner with Mortgage Accounting team members to identify trends, recurring breaks, data gaps, timing differences, mapping concerns, process inconsistencies, and other items that impact reconciliation quality or month-end close.
• Assist in tracking corrective actions through completion and validate that resolution steps are documented and sustainable.
• Prepare, maintain, or contribute to status updates, open item summaries, aging reports, issue trackers, meeting notes, follow-up lists, and other communication tools used to provide visibility into mortgage accounting priorities.
• Communicate clearly and professionally with internal business partners regarding information needs, deadlines, support requirements, ownership, and next steps.
• Support recurring meetings, project workstreams, and governance routines by organizing materials, capturing decisions and action items, following up on deliverables, and ensuring cross-functional dependencies are visible and addressed.
• Assist with MSP stabilization, optimization, automation, system conversion, reporting enhancement, and process improvement initiatives impacting mortgage accounting.
• Support user acceptance testing, report validation, transaction mapping review, exception monitoring, and documentation of process or system changes affecting mortgage accounting, reconciliations, general ledger activity, or controls.
• Proactively help identify, assess, manage, and report risks within the domain of work to support a healthy risk culture and compliance with regulatory mandates.
• Demonstrate VyStar Excellence behaviors: Focus, Connect, Understand, Counsel, and Advance in daily interactions.

Requirements

• Associate degree in Accounting, Finance, Business Administration, or a related field required; bachelor’s degree preferred.
• Equivalent combination of education, training, and relevant work experience may be considered.
• Two or more years of experience in accounting, financial operations, mortgage servicing, loan operations, reconciliations, audit support, project coordination, or related financial services function preferred.
• Experience working in a regulated financial institution environment preferred.
• Experience supporting cross-functional projects, process documentation, issue tracking, reconciliation cleanup, system implementation, or process improvement initiatives preferred.

Skills

• Working knowledge of accounting operations, general ledger activity, account reconciliations, internal controls, and financial institution processes.
• Knowledge of mortgage servicing, mortgage accounting, escrow activity, investor reporting, clearing and suspense accounts, MSP, Workday, and related reporting tools preferred.
• Strong organizational skills with the ability to maintain accurate issue logs, follow-up trackers, documentation repositories, and status reporting.
• Strong analytical and problem-solving skills with the ability to research variances, identify trends, summarize findings, and support root-cause resolution.
• Excellent verbal and written communication skills, including the ability to communicate clearly with accounting leadership, business partners, auditors, project teams, and other stakeholders.
• Ability to manage multiple priorities, meet deadlines, follow through on open items, and escalate issues appropriately in a fast-paced, highly regulated environment.
• High attention to detail and commitment to accuracy, documentation quality, confidentiality, accountability, and internal control compliance.
• Proficiency with Microsoft Excel, Word, Outlook, Teams, general ledger systems, reconciliation tools, reporting tools, and mortgage servicing or loan accounting systems. Experience with Workday and MSP preferred.
• Ability to work independently while contributing to a collaborative, service-oriented, and solution-focused team environment.

Benefits

• 401(k) Plan
• Extensive paid technical and on-the-job training program
• Tuition reimbursement

Schedule

Part-time positions start at a minimum of 30 hours per week.