Montgomery (SH105/FM2854) Impulse - Customer Service Spec - Part Time

About the Role

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking, rotating products, maintaining department standards, and ensuring customer satisfaction.

Responsibilities

• Stocking:
  • Stock and rotate items as needed
  • Assist with inventory control; load, unload, and move product
  • Organize, clean, and prepare the back area for the night crew and incoming trucks
  • Organize merchandise on pallets to present the department professionally to the public
  • Ensure integrity of shelf tags and signage; create or prepare signage as needed
  • Maintain standards in shrink, safety, inventory control, and sanitation
  • Check shipments for out-of-date and damaged products to ensure freshness and quality
  • Build, stock, maintain, and take down store displays
• Customer Service:
  • Provide superior customer service
  • Answer customer questions regarding products and assist with selections
  • Help customers locate store merchandise
• Sales:
  • Merchandise products effectively
  • Use suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation:
  • Clean and sanitize sales floor, display cases, prep areas, and equipment
  • Properly handle and maintain the operation of all equipment
  • Comply with departmental SOPs and store operating procedures
• Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepare tags and signs as needed
  • Entertainment: Knowledge of audio/video, specialty products, movies, music, electronics, and video games
  • Grocery: Organize, clean, and prepare back area for the night crew and incoming trucks; prepare tags and signs as needed
  • Texas Backyard:
    • Basic knowledge of chemical recommendations
    • Basic knowledge of the nursery business and plant recommendations
    • Ability to complete Green Thumb training (H-E-B internal training)

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience
• Knowledge/Skills/Abilities:
  • Strong customer service skills
  • Reading and writing skills
  • Planning and organizing skills
  • Communication and interpersonal skills
• Education: High School Diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

This role functions in a fast-paced, retail environment with detailed and precise tasks. Physical demands vary by department:

• Beauty:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
  • Occasional exposure to cold, loud noise, and wet conditions
  • Ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasional exposure to loud noises, ambient temperatures, and wet conditions
  • Ability to lift 15 lbs, and manage in excess of 15 lbs
• Dairy:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasional exposure to cold, loud noises, and wet conditions
  • Ability to lift 40 lbs, and manage in excess of 85 lbs
• Frozen:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, stoop
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasional exposure to cold, ambient temperatures, loud noises, and wet conditions
  • Ability to lift 60 lbs, and manage in excess of 75 lbs
• Texas Backyard:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasional exposure to wet conditions and loud noise
  • Frequent exposure to ambient temperatures
  • Ability to lift 65 lbs, and manage in excess of 65 lbs

Frequency definitions: Constantly (5.5+ hours per 8-hour day), Frequently (2.5–5.5 hours per 8-hour day), Occasionally (0–2.5 hours per 8-hour day). Partners must never lift beyond their own safe limit; assistance must be requested for heavy items.