Montgomery (SH105/FM2854) Grocery - Stock Controller - Full Time

About the Role

As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. This role offers the opportunity to learn about multiple products and departments across the store and lead a team, serving as a building block for career growth within H-E-B.

Responsibilities

• Management / Training:
  • Carry leadership responsibilities in the absence of the Department Manager; work nights or opposite shifts.
  • Lead the overnight stocking team: delegate and direct work, motivate Partners, and hold the team accountable for meeting expectations.
  • Manage conflict or escalate to appropriate leadership as needed.
  • Communicate team performance, operations, morale, department needs, and inventory status to the Department Manager and leadership.
  • Provide formal input on Partner performance; coach and develop Partners, including assisting with new hire onboarding and training.
  • Contribute to scheduling; report on overnight time and attendance.
  • Lead the team to deliver key results (e.g., A+ Standards, labor, overtime, hospitality).
  • Use technology and data to manage inventory and in-stocks.
  • Comply with departmental SOPs and store operating procedures; ensure other Partners comply.
  • Ensure compliance with inventory management SOPs and processes (e.g., MSI/MSR/scan full case backstock).
  • Train on and lead efforts for 100% in-stocks, rotation, and fully-filled displays.
  • Communicate with DSD vendors.
  • Load, unload, and move heavy, bulky products; perform Night Stocker duties as needed.
• Customer Service:
  • Provide excellent customer service; model and coach superior customer service and hospitality.
  • Answer customer questions regarding products; assist with selections, address complaints, and resolve problems.
  • Merchandise products effectively.

The responsibilities outlined above describe the general nature and level of work but are not an exhaustive list. Duties may be modified based on business needs, and employees may be required to perform other job-related tasks as requested.

Requirements

• Age Requirement: 18+
• Work Experience:
  • 3+ months of experience in stocking or customer service.
  • Experience leading an overnight team or large teams in other areas of the business (preferred).
• Skills & Abilities:
  • Understanding of technology.
  • Strong communication, interpersonal, and customer service skills.
  • Ability to communicate effectively with the team, both verbally and in writing.
  • Ability to work overnight schedules.
  • Ability to operate a pallet jack and baler.
  • Ability to work well with others and manage multiple priorities.
  • Ability to plan, prioritize, and delegate as work changes.
  • Ability to anticipate change and adapt accordingly.
  • Motivation to grow and learn with the company.
  • High energy level and stamina; ability to work in a fast-paced environment.
  • Enjoys working overnight shifts and thrives in a team environment.
  • Adaptable mindset; willingness to remain flexible while maintaining structure and consistency.
• Licenses/Certifications: Completion of forklift/power jack training.

Physical Demands & Working Conditions

The work environment is fast-paced, and physical demands vary by department:

• Grocery Department:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk, bend.
  • Occasionally: Reach at overhead, shoulder, knee, or floor; stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to cold, loud noise, ambient temperatures, and wet conditions.
  • Ability to lift 50 lbs and manage in excess of 100 lbs.
• Drugstore Department:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk.
  • Occasionally: Reach at overhead, shoulder, knee, or floor; bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to loud noise, ambient temperatures, and wet conditions.
  • Ability to lift 66 lbs and manage in excess of 50 lbs.

Definitions of frequency: Constantly (5.5+ hours per 8-hour day), Frequently (2.5–5.5 hours per 8-hour day), Occasionally (0–2.5 hours per 8-hour day). Partners must never lift beyond their safe limit; assistance or breaking down heavy items is required.