Austin 01 (7th/Pleasant Valley) Grocery - Stock Controller - Full Time

About the Role

As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. This role offers the opportunity to learn about multiple products and departments across the store and develop leadership skills, serving as a foundation for career growth within H-E-B.

Responsibilities

• Management / Training:
  • Carry leadership responsibilities in the absence of the Department Manager; work nights or opposite shifts.
  • Lead the overnight stocking team: delegate and direct work, motivate Partners, hold the team accountable, and manage conflict or escalate as needed.
  • Communicate team performance, operations, morale, department needs, and inventory status to the Department Manager and Leader; provide formal input on Partner performance.
  • Coach and develop Partners; assist with new hire onboarding and training.
  • Provide input on scheduling; report on overnight time and attendance.
  • Lead the team to deliver key results (e.g., A+ Standards, labor, overtime, hospitality).
  • Use technology and data to manage inventory and in-stocks.
  • Comply with departmental SOPs and store operating procedures; ensure other Partners comply.
  • Ensure compliance with inventory management SOPs and processes (e.g., MSI/MSR, scan full case backstock).
  • Train on and lead efforts for 100% in-stocks, rotation, and fully-filled displays.
  • Communicate with DSD vendors.
  • Load, unload, and move heavy, bulky products; perform Night Stocker duties as needed.
• Customer Service:
  • Provide excellent customer service; model and coach superior customer service and hospitality.
  • Answer customer questions regarding products; assist with selections, address complaints, and resolve problems.
  • Merchandise products effectively.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• Age Requirement: 18+
• Work Experience:
  • 3+ months of experience in stocking or customer service.
  • Experience leading an overnight team or large teams in other areas of the business (preferred).
• Skills & Abilities:
  • Understanding of technology.
  • Strong communication, interpersonal, and customer service skills.
  • Ability to communicate effectively with the team, both verbally and in writing.
  • Ability to work overnight schedules.
  • Ability to operate a pallet jack and baler.
  • Ability to work well with others and manage multiple priorities.
  • Ability to plan, prioritize, and delegate as work changes.
  • Ability to anticipate change and adapt accordingly.
  • Motivation to grow and learn with the company.
  • High energy level and stamina; ability to work in a fast-paced environment.
  • Enjoys working overnight shifts and thrives in a team environment.
  • Adaptable mindset; comfortable with structure and consistency while remaining flexible to the unexpected.
• Physical Demands & Working Conditions:
  • Work in a fast-paced environment.
  • Grocery Department:
    • Constantly: reach at waist, grasp.
    • Frequently: stand, walk, bend.
    • Occasionally: reach at overhead, shoulder, knee, or floor; stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
    • Occasionally exposed to cold, loud noise, ambient temperatures, and wet conditions.
    • Ability to lift 50 lbs and manage in excess of 100 lbs.
  • Drugstore Department:
    • Constantly: reach at waist, grasp.
    • Frequently: stand, walk.
    • Occasionally: reach at overhead, shoulder, knee, or floor; bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
    • Occasionally exposed to loud noise, ambient temperatures, and wet conditions.
    • Ability to lift 66 lbs and manage in excess of 50 lbs.
  • Partners must never lift beyond their own safe limit. If an item is too heavy, break it down into lighter components or ask for assistance.
• Licenses/Certifications: Completion of forklift/power jack training.