Austin 21 (Bee Cave) Grocery - Stock Controller - Full time

Key Responsibilities & Essential Functions

• Management / Training:
  • Carries leadership responsibilities in the absence of the Department Manager; may work nights or opposite shift of the Manager
  • Leads the overnight stocking team, including delegating and directing work, motivating Partners, and holding the team accountable for meeting expectations; manages conflict or escalates as needed
  • Communicates the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
  • Coaches and develops Partners; assists with new hire onboarding and training
  • Provides input on writing schedules and reports on overnight time and attendance
  • Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
  • Uses technology and data to manage inventory and in-stocks
  • Ensures compliance with departmental SOPs and store operating procedures; ensures other Partners comply
  • Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR / scan full case backstock)
  • Leads and trains on 100% in-stocks, rotation, and fully-filled displays
  • Communicates with DSD vendors
  • Loads, unloads, and moves heavy, bulky products
  • Performs Night Stocker duties as needed
• Customer Service:
  • Provides excellent customer service; models and coaches superior customer service and hospitality
  • Answers customer questions regarding products; assists with selections; addresses complaints; resolves problems
  • Merchandises products effectively

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Age Requirement

18+

Qualifications & Key Requirements

• Work Experience:
  • 3+ months of experience in stocking or customer service
  • Experience leading an overnight team or large teams in other areas of the business (preferred)
• Knowledge/Skills/Abilities:
  • Understanding of technology
  • Strong communication, interpersonal, and customer service skills
  • Ability to communicate with team, including verbal and written communication skills
  • Ability to work overnight schedules
  • Ability to operate pallet jack / baler
  • Ability to work well with others
  • Ability to manage multiple priorities and shift focus between tasks
  • Ability to plan, prioritize, and delegate as work changes
  • Ability to anticipate change and plan for execution accordingly
  • Ability to remain adaptable and help others through change
  • Motivation to grow and learn with the company
  • High energy level and stamina; ability to work in a fast-paced environment
  • Enjoys working overnight shifts and thrives working with others
  • Adaptable mindset; willingness to remain flexible to the unexpected, but comfortable with structure and consistency
• Education / Licenses / Certifications:
  • Completion of forklift / power jack training

Physical Demands & Working Conditions

• Work in a fast-paced environment
• Perform the following, based on department:
  • Grocery:
    • Constantly: reach at waist, grasp
    • Frequently: stand, walk, bend
    • Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
    • Occasionally: exposed to cold, loud noise, ambient temperatures, and wet conditions
    • Demonstrate the ability to lift 50 lbs, and manage in excess of 100 lbs
  • Drugstore:
    • Constantly: reach at waist, grasp
    • Frequently: stand, walk
    • Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
    • Occasionally: exposed to loud noise, ambient temperatures, and wet conditions
    • Demonstrate the ability to lift 66 lbs, and manage in excess of 50 lbs
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
• The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.