Montgomery (SH105/FM2854) eStores - In-Store Shopper - Full Time/Part Time

About the Role

As an eStore In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders.

Responsibilities

• Selects merchandise from sales floor to complete customer online orders.
• Sorts/unloads selected merchandise into refrigeration, frozen, or dry storage holding areas.
• Uses a digital tool to select items necessary to complete online orders, pack and put away orders in staging area, and retrieve orders for customers.
• Makes decisions on customers’ behalf if requested item is unavailable.
• Provides superior customer service; answers product-related questions, locates products, and helps in-store customers as needed.
• Returns extra/unwanted products to their proper in-store location.
• Communicates continuously with department managers and partners to locate product.
• Minimizes shrink through careful handling of product.
• Follows Standard Operating Procedures (SOPs); achieves productivity standards.
• Performs eStore Curbie duties as needed.
• Complies with federal, state, and company regulations/standards for product freshness, food safety, and sanitation.
• Gathers baskets and picks up trash inside and outside eStore as needed.
• Maintains/stocks bag areas.
• Organizes carts/maintains cleanliness within the eStore.
• Maintains standards for safety and sanitation.

Duties and responsibilities may be modified at any time based on business needs.

Requirements

• Age: 16+
• 3+ months of experience as a Curbie or related experience.
• Experience in personal shopping a plus.
• Strong customer service skills.
• Strong communication skills.
• Ability to make effective decisions on behalf of the customer with limited information.
• Ability to prioritize and handle cross-functional tasks.
• Ability to work a flexible schedule.
• HS Diploma or GED or equivalent (preferred).
• Completion of all required training upon hire (e.g., Alcohol Seller's Training).

Physical Demands & Working Conditions

• Perform in a fast-paced work environment requiring detailed work and precision.
• Work with customers and stay attentive to their needs.
• Work a flexible schedule based on business needs.
• Work in varying conditions; exposed to hot, wet, and/or cold conditions.
• Constantly walk, reach at waist, grasp.
• Frequently reach at knees, push/pull with arms.
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements.
• Demonstrate the ability to lift 55 lbs and manage in excess of 55 lbs (with assistance or by breaking down items).
• Use a manual pallet jack multiple times per day.

Measurements noted are generally defined as: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day.