Monitoring Technician

About the role

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost-effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

Responsibilities

• Monitoring configuration and integration
  • Configure facility infrastructure — UPS, ATS/STS, generators, CRAC units, PDUs, power meters, environmental sensors, and other equipment — for remote monitoring via SNMP, Modbus, and BACnet/IP.
  • Build and maintain device monitoring in Virtana and Zenoss, including discovery, MIB/OID mapping, polling and template configuration, graphs, thresholds, and alarm/event setup.
  • Develop and maintain Grafana dashboards across the monitoring hierarchy.
  • Configure Grafana data sources, panels, variables, alerting rules, and access controls.
  • Translate commissioning and client datapoint/alarm requirements into implemented monitoring coverage and identify instrumentation gaps.
• Device and protocol-level work
  • Identify and map SNMP OIDs and MIBs for equipment.
  • Configure BMS/BACnet and Modbus points where native vendor SNMP is unavailable, and coordinate with controls vendors on BACnet and Niagara/JACE integration.
  • Validate polled values against equipment displays and commissioning records, and document the resulting point and register mappings.
• Monitoring documentation and standards
  • Maintain monitoring documentation per site: point lists, OID/register maps, dashboard inventories, naming conventions, and as-built monitoring records.
  • Follow and contribute to Gateway monitoring standards, and process all monitoring configuration changes through change control.
  • Keep per-site monitoring as-builts current as equipment and coverage change.
• Commissioning and project support
  • Support commissioning and site-readiness validation by configuring and verifying monitoring for new and upgraded equipment.
  • Participate in datapoint reviews and verify alarm and threshold configuration against the approved test plans prior to handover.
• Operations support and continuous improvement
  • Triage and resolve monitoring gaps, false or nuisance alarms, and stale or missing points, and tune thresholds for actionable alarming.
  • Support the facilities team and OCC with monitoring data, reports, and dashboard requests.
  • Drive improvements to monitoring coverage, reliability, and visualization quality across the Gateways.
  • Work on concurrent monitoring deployments, sometimes across multiple geographical regions.
  • Conduct on-site instrumentation and verification visits as needed and produce coverage and gap reports with recommended remediations.

Requirements

• Associate or Bachelor's degree in electronics, electrical, instrumentation and controls, network/IT, or a related technical discipline. Equivalent combination of relevant qualifications and experience may substitute for the degree.
• 3+ years in monitoring, NOC, BMS/controls, instrumentation, or comparable roles within critical facilities, data centers, telecom/teleport, utilities, or industrial 24/7 operations.
• Demonstrated hands-on configuration of monitoring platforms and dashboards.
• Experience integrating equipment via SNMP, Modbus, and/or BACnet.
• Willingness and ability to travel as needed, internationally.
• Willingness and ability to work after regularly scheduled hours as needed.
• Ability to work in data halls and equipment rooms, including access to racks and cabling.
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours).

Skills

• Hands-on experience with network/infrastructure monitoring platforms (Virtana, Zenoss, or comparable such as SolarWinds, PRTG, or LibreNMS).
• Proficiency building and maintaining Grafana dashboards, including data source configuration and alerting.
• Working knowledge of SNMP and MIB/OID structures, Modbus (TCP/RTU), and BACnet/IP.
• Familiarity with BMS/DDC platforms (Niagara/JACE).
• Understanding of critical facility equipment — UPS, ATS/STS, generators, CRAC/CRAH, PDUs, power metering, and environmental sensors.
• Networking fundamentals (TCP/IP, VLANs, and firewall rules for monitoring traffic).
• Basic scripting and query skills (e.g., PromQL/Flux, SQL, Python, or shell) are an advantage.
• Excellent organizational skills with attention to detail.
• Data-oriented, with the ability to validate and reconcile data against source equipment.
• Excellent verbal and written communication skills across departments and levels of management.
• Ability to meet multiple deadlines and prioritize tasks in a fast-paced environment.
• Ability to act with integrity, professionalism, and confidentiality.
• Cross-cultural communication.

Benefits

• Work/Life Balance: Paid Time Off, Paid Holidays.
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries.
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program.

Physical Requirements

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.