Monitoring Lead - Detection, Analysis and Coordination
About the Client
The Client is a prominent global information technology services company that provides high‑quality software development and IT consulting services. It has evolved into one of the largest IT firms in the world with a robust portfolio that includes application development, maintenance, modernization, cloud computing, data analytics, artificial intelligence, and cybersecurity solutions. The company serves banking, finance, healthcare, retail, manufacturing, and other industries. It is recognized for its commitment to sustainability, diversity and inclusion, and corporate social responsibility initiatives.
Pay
$30‑$32 per hour
Responsibilities
- Monitor Nexthink dashboards, alerts, and campaigns throughout the regional shift.
- Identify early‑warning signals across CPU, memory, disk, application crashes, and boot time.
- Perform root cause analysis using Nexthink Finder, device timelines, and behavioral trend analysis.
- Trigger proactive remediation through automation, targeted user action, or evidence‑based escalation.
- Act as the regional escalation point for the Service Desk and WT Engineering.
- Own regional experience health reports and trend analysis.
Benefits
- Only legally mandated benefits are provided; the position does not include paid time off.
- ApTask offers subsidized insurance coverage to employees.
About ApTask
ApTask is a leading global provider of workforce solutions and talent acquisition services. As an African American‑owned and Veteran‑owned company, it offers staffing and recruitment, managed services, IT consulting, and project management. ApTask emphasizes excellence, collaboration, and innovation, providing opportunities for professional growth while fostering a diverse and inclusive work environment.