Monitoring Lead
Protos Security · Norcross, GA · 1 wk ago
Information TechnologyFull-time
Essential Duties & Responsibilities
- Monitor live streaming of surveillance cameras for suspicious activity
- Identify patterns and abnormalities
- Respond to camera alerts per established protocols
- Alert local authorities and/or organizations for critical incidents
- Review archived camera footage
- Provide excellent customer service
- Assist the Monitoring Supervisor with managing the performance a team of approximately 35 Monitoring Specialists and Monitoring Leads
- Ensure activities shown on camera surveillance are properly responded to and documented
- Assist in the training of new-hire Monitoring Specialists
- Prepare and distribute detailed reports of site-related incidents to property managers and stakeholders
- Communicate regularly on day-to-day activities and issues to the Monitoring Supervisor and Monitoring Manager
Qualifications & Experience
- High School Diploma or equivalent required
- Proficient computer skills and ability to learn new software
- Positive, professional demeanor
- Detail oriented, focused, and reliable
- Ability to multi-task while still meeting service expectations
- Previous experience in security, loss prevention or remote monitoring required
- Supervisory/management experience preferred