Monitoring, Evaluation, & Learning Analyst (Chapter & Outposts)

About the role

The Monitoring, Evaluation, and Learning (MEL) Analyst is responsible for guiding monitoring, evaluation, and learning activities for Blue Star Families' chapters and outposts. Reporting to the Associate Director of Evaluation, this role collaborates with the chapters team to refine routine post-event surveys, an annual survey, dashboards, and reports. It also works cross-functionally with the tech, communications, and digital innovation teams to distribute surveys, build dashboards, and share findings.

Responsibilities

• Data Monitoring
• Structure, transform, and visualize data in Tableau to build and maintain dashboards accessible to a variety of stakeholders.
• Clean and analyze complex survey data, organizing it for analysis and visualization.
• Manage annual monitoring survey data cleaning, analysis, and draft reporting.
• Use evaluation data to inform and refine program offerings.
• Maintain data systems, including Snowflake and Salesforce, to ensure event record data transfers accurately into Tableau dashboards.
• Collaborate with internal teams and external partners to ensure data quality and accurate interpretation of results.
• Evaluation
• Partner with chapters teams to evaluate programs via survey data.
• Build and manage surveys and dashboards within Qualtrics.
• Manage quarterly update meetings with chapter staff to review chapter dashboards and establish benchmarks and best practices.
• Summarize findings for internal leadership.
• Manage production of evaluation presentation materials, including reports and data visualization handouts.
• Learning
• Lead meetings with chapter staff to identify areas for program iteration and funding opportunities based on evaluation findings.
• Recommend logic model revisions to the Associate Director of Evaluation and Vice President of Applied Research and Evaluation.

Requirements

Required Experience, Skills & Background:

• 2+ years of demonstrated program evaluation experience in an applied community setting in the United States or Canada.
• A Master's degree in Public Policy, Psychology, Social Work, Family Sciences, Consumer Sciences, or a related field.
• Expertise with Qualtrics or other similar survey systems (must be willing to learn Qualtrics).
• Expertise with Tableau, with comfort creating visualizations from various data sources.
• Proficiency in at least one data analysis software (e.g., Excel, SAS, SPSS, R, or LISREL).
• Strong problem-solving skills, with an ability to identify root causes and implement solutions.
• Strong interpersonal skills and the ability to work collaboratively with internal partners.
• Ability to work independently and collaboratively in a virtual environment.
• Experience, knowledge of, or interest in military and veteran families and community-based research.
• May be required to work nights, weekends, and holidays as necessary to carry out key job functions.
• Limited out-of-town/overnight travel may be required to attend meetings, trainings, events, etc.

Desired Experience, Skills & Background

• Familiarity with military lifestyle and knowledge of Military and Veteran Service Organizations (MSO/VSO).
• Proficiency with Salesforce, Snowflake, and SQL.
• Strong written and verbal communication skills.

Benefits

Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Pay

Anticipated Pay Range at Commencement of Employment: $56,000 - $71,000

Schedule

Full-Time Employee