Monitoring and Communications Specialist

Responsibilities

• Makes detailed background investigations supporting the eligibility of potential electronic monitoring participants.
• Dispatches law enforcement in response to offenders’ program violations using police code and Spillman Computer Aided Dispatching (CAD) system.
• Performs checks on driver’s licenses, auto license plates, protective orders, and arrest warrants using Local, State and National databases.
• Provides information to law enforcement regarding offenders’ approved activities, mode of transportation, physical descriptions, and specific cautions to be taken with offender.
• Serves as the initial investigator for all escapes and coordinates law enforcement response.
• Answers and responds to one of six offender telephone lines, documenting leave and arrival times and locations in the electronic monitoring system for each offender.
• Creates and documents notifications for offenders that are taken into custody, moved to a different residence, hospitalized, have escaped, have been released or whom have otherwise been removed from electronic monitoring.
• Enters all offender schedules into database.
• Installs electronic monitoring equipment on offenders and ensures that it is functioning properly.
• Provides instruction to offenders regarding equipment and answers questions.
• Removes and inspects equipment upon discharge to ensure that all equipment is returned and working properly.
• Applies principles and techniques to assist other county employees, potentially violent offenders, law enforcement and the public daily.

Requirements

• Bachelor’s Degree in Criminal Justice, Information Technology (IT) or related field with at least one year of experience in criminal justice processes, legal terminology or information technology preferred.
• Ability to obtain and maintain Public Safety Dispatcher, Proprietary Electronic Monitoring Systems and Computer Aided Dispatching Certifications within six months of employment.
• Ability to obtain and maintain Indiana Data and Communications Systems/National Crime Information Center (IDACS/NCIC) Full Operator Certification within six months of employment.
• Ability to simultaneously monitor and perform system documentation and data entry on electronic monitoring software system.
• Strong verbal and written communication skills to ensure effective transfer of information and documentation.
• Strong computer skills with the ability to use Microsoft Office and other job-related software.
• Proficient in the use of Spillman law enforcement information network system, Case Management Software (CMS), electronic monitoring proprietary software systems and related hardware, Computer Assisted Facility Security System, Mapping Software, electronic monitoring equipment (CPS and RF), video surveillance system and Odyssey/JTAC, preferred.
• Ability to multi-task and answer multi-phone in a fast paced, high stress environment.
• Ability to use a variety of law enforcement equipment and devices.
• Ability to obtain certification in Motivation Interviewing and Interpersonal Communication within one year of employment.
• The agency subscribes to the National Institute of Corrections’ Eight Principles of Effective Intervention (EBP), must be able to complete required Correctional EBP training programs and demonstrate competencies that focus on empirical recidivism risk reduction strategies.
• Knowledge of evidence-based principles and practices.