Communications Specialist

Job Summary

Under direct supervision, performs a variety of emergency and non-emergency communications functions and monitors essential safety and police equipment.

Job Responsibilities

• Answers emergency and non-emergency calls.
• Obtains pertinent information and refers caller to appropriate personnel.
• Maintains knowledge of available units as well as emergency alert and disaster procedures.
• Dispatches appropriate personnel and confirms police have arrived at their assigned zones.
• Coordinates radio communication from multiple departments.
• Transmits orders and receives messages from internal departments and outside agencies.
• Determines correct established procedure of action, priority, and which personnel to dispatch.
• Updates flight information / assists in assigning aircraft gate use in Aerocloud.
• Checks status of CCTV system cameras and reports discrepancies.
• Conducts daily checks on fire and police radios and other safety and security equipment as determined by established procedures.
• Pages requested people; answers courtesy phones and provides information on a limited basis to the public.
• Maintains current knowledge of all airport runways, terminals, thoroughfares, access routes, and areas closed for construction or repair.
• Assists Police Department with obtaining information regarding stolen vehicles, articles, wanted and missing persons.

Qualifications

• High School Diploma or G.E.D.
• One year experience in aviation, police, fire, or other emergency communications, preferred.
• NCIC/CJIS certification within 6 months; required.
• Completion of the National Incident Management System (NIMS) Courses ICS-100 and ICS 700 within 6 months; required.
• Knowledge of police, fire, emergency medical, and maintenance dispatch procedures.
• Knowledge of telephone and radio operating requirements and techniques.
• Ability to orally communicate clearly and effectively in emergency or non-emergency situations.
• Ability to take quick and accurate action under all types of operating conditions.
• Ability to deal courteously and respectfully with the public.
• Ability to maintain accurate records.
• Ability to remain calm and courteous during non-routine situations.
• Ability to use a computer keyboard, mouse, and Windows® based application software.
• Ability to communicate clearly and effectively in writing.
• Ability to multi-task.
• Knowledge of airport security and communications rules, regulations, and methods of operations, preferred.
• Knowledge of runway, terminals, security, and communications systems, preferred.

Physical Requirements

• The Communications Specialist must have the ability to use a computer keyboard, mouse, and Windows based application software and to orally communicate clearly and effectively in emergency or non-emergency situations.
• Individual must be able to handle many tasks at once.
• The Communications Specialist must be available to workday / night shifts, may be assigned overtime to fill a shift as needed.

Mental Requirements

• A Communications Specialist must have the ability to take quick and accurate action under all types of operating conditions.
• The Communications Specialist must have the ability to remain calm and courteous during all situations.
• The Communications Specialist must have the ability to orally communicate clearly and effectively in emergency or non-emergency situations.

Environmental Requirements

• The Communications Specialist works in a communications area with monitors, phones, microphones, pagers, computers, and radios.
• This individual must be capable of handling many tasks at once.
• The Communications Specialist is required to be available to workday and night shifts.