Modern Workplace M365 Engineer

About the role

Southern New Hampshire University is a team of innovators and world changers who believe in progress with purpose. Since 1932, our people‑centered strategy has defined us and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. We are ready to expand our reach and need you to make an impact — from near or far.

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. Remote employees must have access to a reliable internet connection and a dedicated, properly equipped workspace free of distractions, and must reside in and work from one of the approved states.

The opportunity: The Modern Workplace Engineer is a technical‑focused role within the Modern Workplace Engineering team. You will contribute to the strategic direction, governance, and operational maturity of the Microsoft 365, Power Platform, and Endpoint environments at SNHU. You will be a technical leader responsible for designing, implementing, automating, and supporting enterprise Microsoft 365 solutions. You will independently troubleshoot complex technical issues, develop scalable automation, and partner with stakeholders to continuously improve the reliability, security, and operational maturity of the Modern Workplace platform. You will exercise sound technical judgment while mentoring peers through engineering best practices. You will report to the Modern Workplace Engineering Manager.

Responsibilities

• Design, implement, and support enterprise Microsoft 365 solutions, including SharePoint Online, Teams, OneDrive, Entra ID, Power Platform, and Copilot technologies while maintaining governance, security, and operational standards.
• Lead technical implementation efforts for Modern Workplace initiatives by translating business requirements into scalable technical solutions and delivering projects independently.
• Act as a liaison with stakeholders, department leaders, and peer IT teams, ensuring alignment of initiatives with institutional priorities.
• Develop automation and administrative tooling using PowerShell, Microsoft Graph, and other supported APIs to improve operational efficiency, consistency, and platform management.
• Troubleshoot and resolve complex Microsoft 365 platform issues through systematic investigation, root cause analysis, and implementation of long‑term corrective solutions.
• Represent Modern Workplace Engineering in key forums, providing polished and professional communication that strengthens the credibility of ITS.
• Continuously identify opportunities to automate repetitive administrative tasks, improve operational processes, and reduce manual effort through engineering‑first solutions.
• Independently research unfamiliar technologies, evaluate solution options, and recommend technically sound approaches while maintaining ownership of assigned work through implementation and operational support.

Requirements

• 4+ years of Microsoft 365 product administration experience
• Advanced administration experience across Microsoft 365, including SharePoint Online, Teams, OneDrive, Exchange Online, and Entra ID
• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience in lieu of degree acceptable
• Working knowledge of Windows and macOS operating systems
• Experience developing automation using PowerShell, Microsoft Graph, REST APIs, or Power Platform technologies
• Experience designing and supporting enterprise SharePoint Online solutions, including governance, site lifecycle management, permissions, automation, and integration with Microsoft 365 services
• Awareness of patch management, compliance, and security best practices

Benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources

Pay

The annual pay range for this position is $72,851.00 - $116,584.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $80,500.00 - $108,911.00.