Modern Workplace Endpoint Technical Lead

About the role

The Modern Workplace Endpoint Technical Lead is a senior technical role responsible for leading presales engagements, shaping endpoint solution designs, and driving delivery excellence across enterprise environments using Microsoft Intune, Windows Autopilot, and Cloud Endpoints (Windows 365 and Azure Virtual Desktop).

Responsibilities

• Lead the design and architecture of enterprise endpoint solutions across Microsoft Intune, Windows Autopilot, Windows 365, Azure Virtual Desktop, and mobile device management platforms.
• Define technical approach and solution blueprints for complex endpoint transformation engagements.
• Provide technical oversight and escalation management throughout the delivery lifecycle, ensuring quality and stability of endpoint solutions.
• Guide post-implementation stabilization and continuous improvement across the endpoint estate.
• Own the Modern Devices go-to-market motion by defining offering content, refining solution approach, and guiding pursuit strategy across Windows, Azure Virtual Desktop, Windows 365, and MDM platforms.
• Lead presales activities including solution shaping, client discovery workshops, and estimate development for modern endpoint transformations.
• Develop and maintain compelling collateral, proposals, and demonstrations that articulate the value of Avanade's endpoint capabilities to client stakeholders.
• Integrate endpoint solutions with Power Platform and automation tools to streamline and optimize device lifecycle processes.
• Design automation frameworks for device provisioning, compliance enforcement, and operational monitoring.
• Leverage Microsoft 365 admin tooling and Endpoint Analytics to deliver data-driven insights and continuous improvement recommendations.
• Provide technical leadership across delivery engagements, ensuring adherence to architecture standards, deployment quality, and client outcomes.
• Contribute reusable assets, delivery standards, and accelerators that improve quality, consistency, and velocity across endpoint engagements.
• Conduct technical reviews, code/configuration audits, and risk assessments to uphold delivery excellence.
• Act as a trusted technical advisor for client stakeholders, translating complex endpoint requirements into clear, actionable solution strategies.
• Lead client-facing workshops, architecture reviews, and executive briefings to communicate endpoint roadmap and transformation value.
• Build strong relationships with Microsoft account teams to align endpoint-related opportunities and joint go-to-market activities.
• Mentor and coach team members in endpoint technologies, delivery practices, and client engagement skills.
• Shape the evolution of Modern Devices capabilities by contributing to community of practice initiatives, knowledge sharing, and internal enablement programs.
• Support recruitment and talent development to grow Avanade's endpoint practice depth and breadth.

Qualifications

• Deep expertise in deploying and managing enterprise endpoint solutions with Microsoft Intune, Windows Autopilot, and Windows 365 and AVD.
• Strong knowledge of Windows 365, Azure Virtual Desktop (AVD), and hybrid endpoint management architectures.
• Proficiency in Entra ID, RBAC configuration, Conditional Access policies, and Microsoft Purview compliance frameworks.
• Experience with Security and Compliance configuration across enterprise endpoint environments.
• Familiarity with Microsoft 365 admin tools and Endpoint Analytics for monitoring, reporting, and optimization.
• Microsoft certifications: MD-102 (Endpoint Administrator) and AZ-140 (AVD Specialty) and related/adjacent certifications are highly desirable.
• Proven experience leading end-to-end device lifecycle management, including provisioning, configuration, patching, and retirement processes.
• Expertise in designing and implementing Autopilot provisioning workflows and zero-touch deployment models.
• Experience integrating endpoint solutions with Power Platform and automation tooling to drive process efficiency.
• Ability to define and enforce delivery standards, architecture patterns, and reusable accelerators across engagements.
• 5+ years of experience in enterprise endpoint management within complex, multi-geography environments.
• Demonstrated ability to lead pre-sales engagements, develop solution estimates, and shape go-to-market strategies for endpoint offerings.
• Strong stakeholder management and communication skills, with the ability to engage confidently at executive and technical levels.
• Experience facilitating workshops, architecture reviews, and change management programs to drive technology adoption.
• Commercial awareness and the ability to align endpoint solutions with client business outcomes and investment priorities.
• Collaborative mindset with experience working in matrixed consulting environments alongside Microsoft partner teams.

Key Success Metrics

• Successful delivery of enterprise endpoint transformation programs on time, within scope, and to a high-quality standard.
• Improved security compliance rates and reduction in endpoint vulnerabilities across client environments.
• High device adoption and end-user satisfaction scores following deployment and change management activities.
• Growth of go-to-market pipeline through presales participation, offering development, and client relationship building.
• Delivery velocity improvements through reusable assets, automation, and standardized deployment practices.

About You

• A recognized endpoint domain expert with a passion for Microsoft modern device management and a drive to solve complex enterprise challenges.
• A growth mindset and continuous learning ethic — staying at the forefront of Microsoft Intune, Endpoint Manager, and the broader Modern Workplace platform evolution.
• Clear and confident communicator, translating technical depth into business-relevant narratives for diverse audiences.
• Comfortable leading from the front and owning the technical strategy in pre-sales, taking accountability for delivery outcomes, and inspiring confidence in your clients and colleagues.
• Hold or are actively pursuing relevant Microsoft certifications (MS-102, MD-102, AZ-140, SC-300, MS-500) and actively contribute to the broader endpoint community.
• Thriving in collaborative, fast-paced environments and bringing a pragmatic, outcome-focused approach to solving ambiguous problems.
• A natural mentor and team builder, committed to growing the capability and confidence of those around you.
• An entrepreneurial and innovative mindset, always looking for ways to improve how Avanade delivers and differentiates in the endpoint space.

About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. We are a people-first company, committed to providing an inclusive, diverse, and equitable workplace for our employees and reflecting the communities in which we operate. Our Avanade Truly Human Living strategy is built on a foundation of well-being for our people. Avanade offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Avanade.