Moderator

Group Facilitation & Delivery

• Develops and delivers a minimum of 6–8 20 Groups and 6 Benchmark Groups annually.
• Facilitates all client meetings in accordance with NCM’s best practices and Standard Operating Procedures.
• Ensures consistent facilitation quality across all assigned groups.
• Maintains consistent revenue expectations tied to assigned portfolio.

Client Experience & Relationship Management

• Works with NCM team members, vendor partners, and clients to ensure a premium client experience and professional work environment.
• Works directly with the sales team and group executive committees to ensure expedient onboarding of member candidates (CIP).
• Identifies opportunities to enhance client experience and ensures alignment with NCM’s mission, vision, and values.
• Supports group health by monitoring engagement, satisfaction, and attendance trends.
• Communicates relevant information to Team Managers and Account Managers at the close of each meeting.
• Upholds fiduciary responsibility to refer NCM products and services when appropriate to improve client operations.

Collaboration & Alignment

• Communicates regularly with Team Managers to ensure alignment with KPI’s, revenue goals, and portfolio performance.
• Attends Moderator Team Meetings as scheduled unless in a client engagement.
• Works with Retail Solutions Council to develop yearly initiatives, projects, and programs.
• Supports growth of existing portfolios through referrals, upselling NCM services, and cross-team collaboration.

Industry Expertise

• Works with industry vendors and experts to maintain a current understanding of the automotive industry.
• Maintains advanced knowledge of industry financial statements, business operations, and management best practices.

Compliance & Governance

• Adheres to NCM billing, receipt, and expense submission policies, with immediate reporting of any errors or discrepancies.
• Maintains zero tolerance for falsification, manipulation, or misrepresentation of data.
• Adheres to all legal, HR, and compliance policies during group discussions, including hold harmless standards.
• Follows all federal, state, and international compliance regulations applicable to group operations and client service.
• Complies with internal governance policies (e.g., chargeback policy, attrition reduction targets, group bylaws).
• Conducts all interactions in alignment with NCM’s Mission, Vision, and Values, with zero tolerance for unprofessional behavior.

Administrative Excellence

• Completes all assigned trainings.
• Posts and updates all necessary group and client information in Salesforce.
• Maintains strong planning, project management, and time management practices.