Moderation Operations Coordinator

About the role

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

Responsibilities

This role supports the day-to-day operations of the moderation team by helping maintain quality standards, following established processes, and providing day-to-day support to moderators. The Moderation Operations Coordinator serves as a resource for team members, helps resolve routine questions, and contributes consistent moderation.

• Perform monthly quality checks on AI and human moderation to ensure consistency, accuracy, and policy adherence and share results with the team and Moderation Manager.
• Monitor escalated moderation decisions and complex review scenarios.
• Respond to moderator questions and provide guidance as needed.
• Identify trends, flag issues, and share suggestions for improvement with the Moderation Manager.
• Serve as the subject matter resource on moderation policies and best practices.

Requirements

• 2+ years of moderation, QA, compliance review, content review, trust & safety, audit, or other experience involving applying detailed guidelines, reviewing work for accuracy, and making quality decisions

Benefits

• Competitive health insurance benefits
• PTO and volunteer time off
• Employer-paid short- and long-term disability
• Parental and adoption leave
• 401(k)
• Tuition reimbursement

Pay

Budgeted Salary Range: $41,600 USD - $54,080 USD

Schedule

This is an hourly, hybrid position that requires 2 days per week in office at our Chicago location