MOBILITY MENTOR - STEPS TO SUCCESS

About the role

The Steps to Success is a bold, new program grounded in the nationally recognized EMPath Mobility Mentoring® model—designed to help low-income families achieve long-term economic self-sufficiency and overall well-being. This community collaborative initiative offers a powerful opportunity to lead transformational change for families residing in targeted zip codes within the City Of Rochester.

Responsibilities

• Participant Recruitment & Engagement
• Promote outreach strategies and participate in recruitment activities to achieve participant enrollment goals.
• Congduct intake and selection processes for new participants.
• Build and maintain long-term, trusting relationships with participants.
• Case Management & Goal Planning
• Partner with participants in the creation of individualized goals and action plans tailored to each participant.
• Provide ongoing case management, supporting participants across a broad set of social determinants of health.
• Monitor and evaluate participant progress and outcomes.
• Facilitate referrals to community service providers and ensure coordination of needed resources.
• Job Readiness and Placement
• Complete job readiness assessments and follow through with job preparation support.
• Connect participants with workforce initiatives (i.e., Rochester Works) and business community/employment opportunities.
• Promote employment retention through post-employment services.
• Program Facilitation & Participant Support
• Conduct individual counseling sessions, group meetings, prevention education, and developmental workshops.
• Support the coordination of special events such as community learning and graduation ceremonies.
• Data Management & Compliance
• Maintain accurate and up-to-date participant and program records.
• Utilize community-wide software systems to track referrals and service coordination.
• Participate in case reviews and audits to ensure compliance with program processes and standards.
• Maintain strict confidentiality of client and program information.
• Organizational Participation & Professional Development
• Attend relevant agency meetings, trainings, and workshops.
• Actively pursue ongoing professional development through reading, in-service learning, and external conferences.
• Demonstrate alignment with the agency’s Mission, Vision, Values, and Strategic Plan, including the core competencies of being collaborative, community-focused, innovative, entrepreneurial, culturally competent, and inclusive.

Qualifications

• Education: Bachelor’s Degree preferred. Associate degree required, or an equivalent combination of experience and education will be considered.
• Experience: 3 years of experience performing mentoring/coaching and participant navigation functions in support of a human services program preferred.
• Knowledge of local network of service providers preferred.
• Experience with participant needs assessment including softskills assessments and/or career interest assessment/inventory instruments and resources helpful; knowledge housing-related resources, high school equivalency, financial literacy, credit establishment/repair, and banking processes preferred.
• Experience in educational/career/vocational development preferred including knowledgeable regarding local occupational, educational resources.

Other Qualifications

• Relationship Building & Community Engagement: Demonstrated ability to build and maintain effective working relationships at all organizational levels, as well as partnerships with human service, childcare, residential, business, financial, and educational institutions across both public and private sectors. Familiarity with the Greater Rochester area and experience working in collaborative community structures is highly valuable.
• Cultural & Communication Competence: Strong verbal and written communication skills, with excellent interpersonal and customer service abilities. Must demonstrate respect for diverse cultural backgrounds and effectively engage with individuals and groups from varied settings. Bilingual proficiency in English/Spanish is strongly preferred; American Sign Language (ASL) skills are a plus.
• Professional Skills & Work Style: Initiative-taker with strong organizational, analytical, and problem-solving skills. Capable of managing multiple priorities in a fast-paced environment while meeting fixed deadlines. Flexibility to work occasional evenings and weekends, particularly during participant recruitment phases, is required.
• Understanding of Target Populations: Must possess an understanding of the challenges faced by low-income and vulnerable populations, especially those transitioning from public assistance to self-sufficiency. Sensitivity to the social and economic barriers impacting these individuals and families is essential.
• Technology & Data Proficiency: Proficiency in Microsoft Office applications is highly preferred. Must be capable of supporting accurate program information in digital platforms, and contributing to reporting, and presentations. Familiarity with social media is highly preferred.

Benefits and Perks

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives