Mobility Mentor - STEPS

Economic Mobility Pathways (EMPath) is a 200-year Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same. As a leading nonprofit innovator combining direct services, a global learning network, robust research, and advocacy, we offer rewarding career opportunities. We are deeply committed to diversity, equity, and inclusion and believe diverse perspectives are crucial to disrupting poverty.

About the role

You will be part of a dynamic, passionate team of mentors working directly with participants who have recently left EMPath’s emergency shelter programs. The Mobility Mentor supports their journey to self-sufficiency and stable housing, going beyond case management as the primary point of contact and part of a team co-investing with participants using Mobility Mentoring®—an internationally recognized economic coaching approach centered on goal-setting.

Responsibilities

• Routinely assist participants with housing placement opportunities.
• Provide one-to-one Mobility Mentoring coaching on goals related to upward economic mobility, including housing, budgeting, career and education, child care, and health care.
• Conduct detailed assessments to identify each family’s strengths and needs, establish individual mobility goals, and monitor and document progress on individualized plans.
• Maintain emotional intelligence, reliability, and flexibility to navigate complex issues with sound reasoning.
• Communicate effectively with participants and external stakeholders.
• Adhere to Massachusetts Executive Office of Housing and Livable Communities (HLC) contractual requirements.
• Complete weekly and accurate service documentation; maintain data management records and assist with program reporting.
• Collaborate with participants to resolve challenges and make referrals to EMPath specialists for more intensive support.
• Utilize a trauma-informed and trust-centered coaching strategy.
• Maintain resourcefulness and ensure referrals are made in collaboration with internal and external resources.
• Follow all EMPath and HLC policies and procedures, including emergency preparedness and fitness of habitability.
• Other duties as assigned.

Requirements

• Bilingual speakers in Spanish preferred.
• Bachelor’s degree preferred.
• 1–3 years of experience in case management, direct homeless services, or life skills coaching.
• Basic understanding of coaching, motivational interviewing, and mentoring practices.
• Basic knowledge of case management principles and community resources.
• Cultural competency and ability to establish effective professional relationships with a diverse group of clients.
• Knowledge of homelessness, housing subsidies, and other housing issues.
• Strong mediation, crisis intervention, negotiation, verbal, and written communication skills.
• Ability to handle a variety of assignments and flexibility to work some evenings if necessary.
• Strong organizational skills and high attention to detail.
• Excellent Microsoft Office skills.
• 25% local travel; a driver's license and access to a reliable vehicle are required. EMPath reimburses for work-related mileage.

Pay

$26.27 to $27.78 per hour, based on education, experience, and language skills.

Schedule

• 36-hour, 4-day work week (4 days in-office at 253 River Street, Mattapan, MA).
• Some evenings and weekends may be required.
• 25% local travel to participants in scattered sites.

Benefits

• 4 weeks of accrued paid time off.
• 9 paid holidays and 2 floating holidays.
• Competitive salary.
• Retirement planning and competitive healthcare benefits.
• Person-centered professional development, including Mobility Mentoring® training for all coaches and tuition assistance.