Mobility Dispatch Supervisor

About the role

A Mobility Dispatch Supervisor oversees the daily operations for drivers and the Mobility Coordinator team at Fleet Mobility Solutions, LLC. This leadership position focuses on managing key metrics for driver compliance, including attendance, safety scores, customer service, and adherence to company policies and procedures.

Responsibilities

• Supervise the daily activities of the office, including fleet management, utilization, depreciation, reservations, and schedules.
• Manage all operational aspects of the location, ensuring vehicles are maintained, assigned, and drivers are prepared for their shifts.
• Monitor daily workflows to address issues promptly and ensure smooth operations.
• Analyze and coach Mobility Support Specialists and Drivers on key metrics such as attendance, company policies, safety, customer satisfaction, driver efficiency, and vehicle utilization; take corrective action when necessary.
• Lead end-to-end workforce management, including hiring decisions, coordinating training and safety courses, and implementing shift schedules to meet operational goals.
• Continuously evaluate staff performance and identify development opportunities.
• Coordinate with internal and external maintenance teams to address vehicle issues.
• Oversee the team responsible for cleaning and preparing the vehicle fleet.
• Communicate consistently and frequently with the location manager.

Requirements

• Experience in a leadership role with a proven ability to coach and lead a team.
• Moderate proficiency in Excel and Microsoft Office.
• Ability to thrive in a fast-paced environment.
• Strong commitment to safety and organization.
• Excellent communication skills.
• Valid driver’s license (NJ, if applicable).
• Must pass a background check, MVR, fingerprinting, and drug screen (NJ, if applicable).
• Must be 23 years of age or older.
• Flexibility in scheduling, which may include nights, weekends, and holidays.
• Ability to drive process and organizational change.
• Professionalism, enthusiasm, and outstanding communication skills.
• Computer literacy and attention to detail.
• Ability to motivate teams, multitask, and maintain a positive attitude in a fast-paced environment.
• Excellent organization, time management, delegation, and prioritization skills.

Physical Requirements

• Able to communicate effectively.
• Able to lift and carry up to 50 pounds occasionally.
• Able to sit and stand for extended periods.

Pay

$22/hour.

Benefits

• Up to 40% off the base rate of any standard Hertz Rental.
• Paid Time Off.
• Medical, Dental, and Vision plans.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave and Adoption Assistance.
• Employee Assistance Program for employees and family.
• Educational Reimbursement and Discounts.
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness.
• Perks and Discounts – Theme Park Tickets, Gym Discounts, and more.

About Us

Fleet Mobility Solutions, LLC, and its subsidiaries operating under the trade names "Oro" or "Oro Mobility" manage vehicle fleets to support app-based and on-demand mobility services in the United States.