Mobile Service Technician

Job Summary Sanco Thermo King is looking for a motivated and experienced Mobile Service Technician to join our Des Moines team. This position provides an opportunity to work directly with customers in the field performing diagnostics, repairs, preventative maintenance, and service on transport refrigeration equipment. The ideal candidate takes pride in their work, has strong troubleshooting skills, provides excellent customer service, and can work independently while being part of a team. Essential Functions Troubleshoot, diagnose, maintain, and repair transport refrigeration units and auxiliary power unitsDiagnose, repair, adjust, and modify mechanical, electrical, and refrigeration componentsPerform preventative maintenance, inspections, and equipment testingDiagnose equipment faults using physical inspections, diagnostic tools, and electronic downloads when applicableRespond promptly to customer service requests and emergency service callsPositively interface with customers, Service Advisors, leadership, parts personnel, vendors, drivers, and other techniciansCommunicate effectively with customers regarding equipment condition, repairs, and recommended serviceComplete repair orders and electronic work orders accurately and at the time of repairIdentify additional repair needs and communicate findings to the appropriate customer or Sanco team memberMaintain a clean, organized, and properly stocked service truckMeet and maintain labor efficiency and quality standardsMaintain required certifications and participate in company and manufacturer trainingFollow all company safety policies and procedures and use required PPE Knowledge, Education and/or Experience High school diploma or GED preferredPrevious experience with transport refrigeration, diesel, automotive, or related mechanical systems preferredThermo King or Carrier experience is a plusRefrigeration experience is a plusDiesel engine experience is a plusTechnical degree, certification, or manufacturer training is a plusPrevious field-service experience is preferred but not required for the right candidate Skills Strong mechanical and electrical troubleshooting skillsRefrigeration troubleshooting and repair skillsWritten and verbal communication skillsBasic computer and data-entry skillsAbility to use diagnostic computers and electronic work order systemsAbility to read and understand technical manuals and service informationAbility to communicate professionally with customers and coworkers Abilities Work independently in a mobile field-service environmentDiagnose equipment problems and determine appropriate repairsUse diagnostic equipment, electronic downloads, and computer-based service toolsCoordinate tools, parts, equipment, and resources to complete service work efficientlyMaintain a professional and confident relationship with customersPossess a valid driver's license and acceptable driving recordPass a DOT-approved physical, if requiredWork flexible hours and respond to emergency service needs when required Working Conditions & Physical Requirements Work both indoors and outdoors in varying weather conditions, including extreme heat and coldFrequently work from ladders, elevated surfaces, and in awkward positionsWork in confined spaces and around moving mechanical componentsExposure to chemicals, refrigerants, fumes, and moderate noise levelsAbility to stand, walk, twist, bend, stoop, kneel, crawl, and climb stairs or laddersAbility to lift, carry, push, and pull up to 50 poundsAbility to work with hand tools and diagnostic equipment for extended periodsAbility to wear required personal protective equipment (PPE) What Sanco Offers Medical, Dental, and Vision Insurance401(k) with Company MatchPaid Time OffPaid HolidaysCompany-provided trainingThermo King and Carrier training opportunitiesTool ProgramClothing/Uniform ProgramOvertime opportunitiesEmergency service opportunitiesCareer growth and advancement opportunitiesTeam-focused work environment Powered by JazzHR wsF0GZqDyl