Mobile Service Technician

OVERVIEW: The Mobile Service Technician is responsible for performing mechanical repairs on boats and equipment at off site locations and marinas. KEY TASKS: Perform mechanical repairs on boats and equipmentSafely operate customer vessel during diagnostic water testingEnsure all warranty repairs are completed according to manufacturers and MarineMax guidelinesInspect boats, prepare and itemize estimate listing parts and laborComplete repair work utilizing service scheduler and SSO’s within the established timeframeMaintain and secure inventory and tools on company vehicles at all timesEnsure customer satisfaction by arriving for service calls in a timely manner and presenting a professional picture of MarineMaxFollow-up with customer to ensure complete satisfactionMaintain effective communication with the service and parts departmentsEnsure professional and clean appearance of company vehiclesSafely operate company vehicle and remain within posted speed limitsMaintain a safe driving recordOther duties as assigned KEY RESULT AREAS: Internal/External Customer satisfaction/FANSMinimum number of comebacksTimely and accurate completion of workProfessional Appearance of company tools and vehiclesError-free work ordersEffective communication with other MarineMax departments