Mobile Service Technician

KEY TASKS

• Perform mechanical repairs on boats and equipment
• Safely operate customer vessel during diagnostic water testing
• Ensure all warranty repairs are completed according to manufacturers and MarineMax guidelines
• Inspect boats, prepare and itemize estimate listing parts and labor
• Complete repair work utilizing service scheduler and SSO’s within the established timeframe
• Maintain and secure inventory and tools on company vehicles at all times
• Ensure customer satisfaction by arriving for service calls in a timely manner and presenting a professional picture of MarineMax
• Follow-up with customer to ensure complete satisfaction
• Maintain effective communication with the service and parts departments
• Maintain a professional and clean appearance of company vehicles
• Safely operate company vehicle and remain within posted speed limits
• Maintain a safe driving record

KEY RESULT AREAS

• Internal/External Customer satisfaction
• Minimum number of comebacks
• Timely and accurate completion of work
• Professional Appearance of company tools and vehicles
• Error-free work orders
• Effective communication with other MarineMax departments