Mobile Service Technician
Leif Johnson · Austin, TX · 4 wk ago
Information TechnologyFull-time
About the role
We are looking for a Mobile Service Technician to join our growing team! The right candidate will be independent and have a strong service technician background. B-level technician qualifications are preferred. The day-to-day duties include traveling in the Mobile Service van to customer workplaces and homes to handle basic service needs and recalls. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits
- TOP PAY FOR AUSTIN AREA
- Health, Medical and Dental
- 401K Plan matching
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
Responsibilities
- Provide an exceptional customer experience to drive loyalty and have a natural disposition to put the customer first
- Engage with many different customers each day and represent the dealership while being calm and responsive
- Organize and prepare for the day’s appointments and be excellent at time management
- Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner
- Communicate with the Mobile Service Advisor, Parts Department and Dealer Management regularly to effectively manage production and customer communication
- Accurately document vehicle repairs/work performed on the repair order
- Stay informed of Ford technical bulletins and complete required training
- Able to work occasionally in challenging weather conditions
- Able to drive and maintain a company vehicle responsibly
- Take pride in the role and bring a start-up mentality to growing the business
Qualifications
- Detail-oriented and organized
- Requires little or no guidance on jobs
- Valid driver license
- Service Technician experience preferred
- Strong use of technological devices including tablets
- Must be able to perform physical tasks and lift up to 50 pounds