Mobile Service Technician

About the role

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement. We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Ford products in the DFW market while maintaining a top ranking in customer service, employee satisfaction, and owner loyalty.

Essential Duties

• Promotes the dealership by presenting a professional image, a positive attitude, and clean work area.
• Road tests vehicles as needed to ensure repairs are completed properly.
• Suggests additional work that is needed.
• Completes service and repair assignments correctly, to pass quality inspections or test drives.
• Collects all necessary information before requesting parts (e.g., model year, etc.).
• Maintains sufficient personally-owned tools; keeps tools in good working order.
• Completes proper repair estimates that are accurate and explain the concern, cause, and correction (Three C’s)
• Is punctual for the work shift and works the entire shift as expected.
• Informs supervisor of being late or absent.
• Completes assigned Ford Training.
• Completes Hazmat Training.
• Performs service and repairs that are needed and approved by the customer.
• Completes the assigned inspection on the vehicle.
• Be licensed to legally drive.
• Be insurable to drive the mobile repair vehicles.
• Willingness to work in diverse weather conditions.

Requirements

• Valid Driver’s License and Insurable
• High School degree or equivalent preferred
• Other certifications or licenses as required by state law
• Refrigerant License if performing A/C diagnosis and repair.
• Ford Certification preferred.

Benefits

• The largest Ford new vehicle inventory in North Texas and over 200 pre-owned vehicles
• Ongoing training to hone your skills and your team’s skills.
• Excellent compensation
• 5-day work week available
• Matching 401(k)
• Medical Insurance, Dental Insurance, Vision Insurance
• Long- and Short-Term Disability Insurance
• Life insurance, Critical Illness, Hospital Indemnity, Accident Insurance
• Paid vacation for full-time employees.
• Employee discount on vehicle purchases, parts and service
• Drug-Free Work Environment
• Air-Conditioned shop