Mobile Service Technician

About the role

We are looking for a Mobile Service Technician to join our growing team. The right candidate will be independent, have a strong service technician background, and travel in the Mobile Service van to customer workplaces and homes to handle basic service needs and recalls. Join the Ford Family where we value service to each other and the world as much as to our customers.

Schedule

Monday - Friday with some Saturdays as needed.

Benefits

• Health, Medical, and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family-owned and operated business with long-term job security
• Flexible work schedule

Responsibilities

• Provide an exceptional customer experience to drive loyalty and put the customer first
• Engage with many different customers each day and represent the dealership professionally
• Organize and prepare for the day’s appointments with excellent time management
• Perform vehicle repairs and/or maintenance work as outlined on repair orders in a clean and efficient manner
• Communicate regularly with the Mobile Service Coordinator, Parts Department, and Dealer Management to manage production and customer communication
• Accurately document vehicle repairs/work performed on the repair order
• Stay informed of Ford technical bulletins and complete required training
• Work occasionally in challenging weather conditions
• Drive and maintain a company vehicle responsibly
• Bring a start-up mentality to growing the business

Qualifications

• Must be comfortable working face-to-face with customers
• C-level or higher qualifications preferred
• Detail-oriented and organized
• Requires little or no guidance on jobs
• Valid driver’s license
• ASE/Manufacturer certifications (Ford certifications desirable but not mandatory)
• Service Technician experience preferred
• Strong use of technological devices including tablets
• Able to perform physical tasks and lift up to 100 pounds