Mobile Service Solutions Specialist

About the role

MSX International is seeking a high-energy leader to lead our Mobile Service program. This role involves working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and providing hands-on training to technicians. The ideal candidate is a consultant, sales coach, and hands-on trainer with a passion for customer experience, consultative sales, or retail leadership.

Responsibilities

• Consulting with Dealer Principals and Service Managers to sell the vision and build a profitable business model (50% of the role)
• Implementing new processes, analyzing KPIs, and fixing broken dealership processes (25% of the role)
• Providing hands-on technical training to technicians in the field (25% of the role)
• Serving as a subject matter expert for Mobile Service implementation, sales, operations, and workflow process mapping
• Delivering technical and non-technical training at dealerships and other venues
• Supporting dealership management with the development and execution of go-to-market plans
• Observing dealership process activity and providing root cause analysis and action planning to improve performance
• Monitoring KPIs and providing counsel to dealership management to achieve sales targets
• Developing a parts stocking strategy to support Mobile Service operations
• Assisting with recruiting and retaining Mobile Service technicians and coordinators

Qualifications

• Passionate, resilient, and persuasive with the ability to communicate with all levels at the dealership
• High School diploma required, Bachelor's degree preferred
• 3+ years of customer-facing experience in the automotive industry
• Bonus points for a Bachelor's degree, 5+ years of experience in the automotive industry, and experience in an aftermarket or dealership environment

Skills

• Wide-ranging background in the automotive industry with corporate and retail knowledge
• Knowledge of automotive service tools and equipment
• Ability to train technicians on Mobile Service tools and equipment
• Understanding of basic automotive systems to effectively communicate with technicians and coordinators
• Knowledge of the Automotive Service Sales Process and Techniques
• Excellent written and verbal communication skills
• Proven record of accomplishment with program leadership
• Excellent organizational skills

Pay

The wage range for this role is estimated to be $70k to $84k, based on current experience.

Schedule

This is a physically demanding field role that requires 80% travel, including both driving and flying.