Mobile Service Solutions Specialist

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands worldwide. We support them in transforming their businesses and managing operations across Customer Experience, Repair Optimization, Learning, and Insights. Our focus is helping clients generate more value for their customers. With over 5,000 employees in more than 80 countries, we combine deep industry expertise with cutting-edge technology to help automotive clients increase revenue, reduce costs, and improve customer satisfaction.

About the role

At MSX, you’ll shape how dealerships deliver exceptional remote experiences by offering Mobile Service to their customers. Mobile Service revolutionizes the automotive industry by providing a convenient and efficient alternative to traditional dealership visits. For dealerships, it’s a strategic approach to stand out, boost customer satisfaction, and generate new revenue streams.

As a Mobile Service Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of making a measurable impact for dealers and customers.

Responsibilities

• Be the expert: Guide dealerships through installation, training, and adoption/growth of their Mobile Service business.
• Coach and mentor: Empower dealerships to embrace and confidently leverage Mobile Service to maximize its potential.
• Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
• Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
• Leverage technology: Use Remote Experience tools and data-driven insights to drive utilization and success.
• Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact (travel up to 80%—mix of driving and flights, with some overnights).

Requirements

• A home base within your territory and a reliable vehicle.
• Confidence in communicating with all levels of dealership staff.
• Experience in customer service, training, or dealership operations.
• Comfort with technology, data analysis, and creating clear action plans.
• A natural teaching mindset—always looking for ways to improve processes.
• 2+ years of customer-facing or coaching/training experience.
• Ability to stand for extended periods and occasional lifting of equipment while demonstrating mobile service tools.
• Passion for making a difference and succeeding.

Qualifications

• Bonus points for a college degree (or currently working toward one).
• Background in teaching, training, or coaching.
• Experience in fast-paced, independent roles where you set the tone for success.
• Strong organizational skills and a proactive mindset.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce.