Mobile Service Field Specialist

About the role

At MSX, you'll be shaping how dealerships deliver exceptional remote experiences, through offering Mobile Service to their customers. Mobile Service is revolutionizing the automotive industry by offering a convenient and efficient alternative to traditional dealership visits.

Responsibilities

• Guide dealerships through installation, training, and adoption/growth of their Mobile Service business.
• Empower dealerships to embrace and confidently leverage Mobile Service to get the most out of it.
• Solve challenges by listening, analyzing feedback, and developing action plans that improve efficiency and performance.
• Build partnerships with dealer relationships and align with Customer Experience teams to deliver a unified message.
• Leverage technology using Remote Experience tools and data-driven insights to drive utilization and success.
• Plan and manage travel across your assigned dealer territory to maximize impact.

Qualifications

• A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights).
• Confidence in communicating with all levels of dealership staff.
• Experience in customer service, training, or dealership operations.
• Comfort with technology, data analysis, and creating clear action plans.
• A natural teaching mindset—always looking for ways to make things better.
• 2+ years of customer-facing or coaching/training experience.
• The ability to stand for extended periods and occasionally lift equipment while demonstrating the mobile service tools to the dealership.
• Passion to make a difference and succeed.

Bonus Points

• If you have a college degree (or are currently working toward one).
• Background in teaching, training, or coaching.
• Experience working in fast-paced, independent roles where you set the tone for success.
• Strong organizational skills and a proactive mindset.