Mobile Service Coach

Job Description

Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.
Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually.
Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives.
Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process
Support and/or conduct other non-technical training.
Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue.
Aid dealership management with the development and execution of dealership go to market plans.
Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies.
Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.
Ensure robust parts stocking strategy to support MS operations.
Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.
Aid Dealer recruiting & retaining MS Technicians & Coordinators.

Physical Requirements

This is a physically demanding field role as you will be responsible for demonstrating and training Mobile Service Van repair processes and procedures. To effectively train our teams, you must be able to:
Effectively observe and demonstrate Mobile Service procedures, requiring prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays.
Conduct van discovery training, consisting of frequently moving parts, tools, and equipment often weighing 10-50 lbs.
Work in outdoor environments with varied temperatures & inclement weather alongside technicians.
Ability to travel 80% of the time (both driving and flying).

Qualifications

• Passionate, resilient, and persuasive.
  Ability to talk to every level at the dealership and share best practices
  High School diploma (bachelor’s degree preferred)
  3+ years of customer-facing experience in automotive industry
• Bonus Points if You Have..
  Bachelor’s Degree
  5+ years of experience in automotive industry. Service in an aftermarket or dealership environment is a plus.
  Retail automotive experience is a plus
• Exceptional public speaking and presentation skills.
  You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.

Skills

• Must have a wide-ranging background in automotive industry with corporate and retail knowledge
  Knowledge of automotive service tools & equipment
  Ability to train Technicians on Mobile Service tools & equipment
  Understanding basic automotive systems to effectively communicate to technicians and Coordinators
  Knowledge of Automotive Service Sales Process & Techniques
  Ability to deliver sales training to MS Coordinators & Advisors
• Must have rich experience in automotive training and facilitation
  Knowledge of automotive parts operations
  Excellent written and verbal communication skills
  Proven record of accomplishment with program leadership
  Excellent Organizational skills

Competencies

• Strong communication skills, both oral and written
  Strong analytical skills
  Strong problem-solving skills
  Exceptional collaboration and persuasion skills
  Strong initiative and motivation

Additional Information

85% travel required weekly, including overnight stays as needed.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs.
A reasonable estimate of the current annual range is $75k to $88k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce.