Mobile Service Coach

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. Company Description: we can include as About the role? Actually "Company Description" is separate but we can treat as About the role maybe. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections accordingly. We need to preserve all substantive info, remove boilerplate (EEO, etc). Remove duplicated lines, navigation, cookie, legal, EEO, scam-warning, application instructions. We need to not repeat job title as heading (the page already shows it). No Job ID. We need to include sections only when posting has real specific content. Let's extract content: Company Description: "MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers." That's substantive. Job Description: "Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting "hands-on" in our mobile units to show technicians how it’s done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren’t afraid to get your hands dirty, we want you." Then percentages: "50% Business Growth & Sales: Consulting with Dealer Principals and Service Managers. You are "selling" the vision, overcoming objections, and building a profitable business model.25% Change Management: Implementing new processes, analyzing KPIs, and fixing "broken" dealership processes.25% Hands-On Technical Training: You will be in the Mobile Unit, demonstrating procedures and training technicians in the field." Then "Roles & responsibilities" list: bullet points. Physical requirements: list. Qualifications: bullet. "Bonus Points If You Have.." list. Skills: list. Competencies: list. Additional Information: travel 85% weekly, wage range $75k to $85k, note about range, EEO (remove), etc. We need sections: About the role (maybe combine Company Description + Job Description?), Responsibilities (Roles & responsibilities + percentages?), Requirements (maybe Physical requirements?), Qualifications, Skills, Benefits (none explicit), Pay (wage range), Schedule (travel percentage). Also maybe "Competencies" could be part of Skills or separate but we only have allowed headings; we could put under Skills or maybe under Requirements? The instruction: Use those headings as examples; we can also add other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings; we can also add others? Safer to stick to those. So we need to map content to these sections. About the role: Company Description + overview of role (Job Description intro). Could combine. Responsibilities: the percentages and roles & responsibilities list. Requirements: Physical requirements? Also maybe "Physical requirements" qualifies as requirements. Also maybe "Ability to travel 80% of the time" etc. Also "Bonus Points If You Have.." could be qualifications? But we have Qualifications section for required qualifications. Bonus points could be under Qualifications as extra. Qualifications: required qualifications (High School diploma, 3+ years customer-facing experience). Also maybe "Passionate, resilient, persuasive" etc. Skills: the Skills list. Benefits: none explicit; we should not create Benefits section if no specific content. So omit. Pay: wage range $75k to $85k. Schedule: travel 85% weekly (or 80% earlier). Also mention overnight stays. We need to ensure we don't include filler like "commensurate with experience". Not present. We need to remove EEO boilerplate. Now produce HTML fragment. Structure:

About the role

Company description paragraph(s) + job description intro.

Maybe we need separate

for each paragraph. Let's craft: About the role:

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting "hands-on" in our mobile units to show technicians how it’s done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren’t afraid to get your hands dirty, we want you.

Responsibilities: We need to include percentages and roles & responsibilities list. We can do:

Responsibilities

50% Business Growth & Sales: Consulting with Dealer Principals and Service Managers. You are "selling" the vision, overcoming objections, and building a profitable business model.

25% Change Management: Implementing new processes, analyzing KPIs, and fixing "broken" dealership processes.

25% Hands-On Technical Training: You will be in the Mobile Unit, demonstrating procedures and training technicians in the field.

• Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.
• Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually. Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives.
• Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process
• Support and/or conduct other non-technical training.
• Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue.
• Assist dealership management with the development and execution of dealership go to market plans.
• Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies.
• Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.
• Ensure robust parts stocking strategy to support MS operations.
• Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.
• Assist Dealer recruiting & retaining MS Technicians & Coordinators

Requirements: Physical requirements.

Requirements

Physical requirements: This is a physically demanding field role as you will be responsible for demonstrating and training Mobile Service Van repair processes and procedures. To effectively train our teams, you must be able to:

• Effectively observe and demonstrate Mobile Service procedures, requiring prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays.
• Conduct van discovery training, consisting of frequently moving parts, tools, and equipment often weighing 10-50 lbs.
• Work in outdoor environments with varied temperatures & inclement weather alongside technicians.
• Ability to travel 80% of the time (both driving and flying)

Qualifications:

Qualifications

• Passionate, resilient, and persuasive. Ability to talk to every level at the dealership and share best practices
• High School diploma (bachelor’s degree preferred)
• 3+ years of customer-facing experience in automotive industry

Maybe also include Bonus Points as part of Qualifications? Could add another

but maybe we can incorporate as additional bullet points under Qualifications with note "Bonus Points If You Have..". Let's add:
• Bachelor’s Degree
• 5+ years of experience in automotive industry. Service in an aftermarket or dealership environment is a plus. Retail automotive experience is a plus.
• Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.
But we need to avoid duplication; we already have High School diploma etc. We'll add separate list for bonus points maybe under same heading but we can label with a

before list: "Bonus Points If You Have:" then list. Skills:

Skills

• Must have a wide-ranging background in automotive industry with corporate and retail knowledge.
• Knowledge of automotive service tools & equipment
• Ability to train Technicians on Mobile Service tools & equipment
• Understanding basic automotive systems to effectively communicate to technicians and Coordinators.
• Knowledge of Automotive Service Sales Process & Techniques
• Ability to deliver sales training to MS Coordinators & Advisors
• Must have rich experience in automotive training and facilitation.
• Knowledge of automotive parts operations
• Must have excellent written and verbal communication skills.
• Proven record of accomplishment with program leadership.
• Excellent Organizational skills
Competencies maybe could be included under Skills but we have separate heading not allowed? Could add under Skills as extra bullet points but we already have many. Might be okay to add a separate section "Competencies" but not in allowed list; risk. Better to incorporate into Skills as extra bullet points. But we have "Competencies Strong communication skills, both oral and writtenStrong analytical skillsStrong problem-solving skillsExceptional collaboration and persuasion skillsStrong initiative and motivation". These are similar to skills; we can add them as bullet points under Skills. Pay:

Pay

A reasonable estimate of the current annual range is $75k to $85k based on current experience.

We could also include note about range not adjusted for geographic differential etc. That's substantive; we should keep. So:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions