Mobile Service Coach

About the role

We are looking for a high-energy leader to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting "hands-on" in our mobile units to show technicians how it's done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren't afraid to get your hands dirty, we want you.

Responsibilities

• Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping
• Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually. Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives
• Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process
• Support and/or conduct other non-technical training
• Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue
• Assist dealership management with the development and execution of dealership go to market plans
• Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies
• Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets
• Ensure robust parts stocking strategy to support MS operations
• Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities
• Assist Dealer recruiting & retaining MS Technicians & Coordinators

Physical requirements

This is a physically demanding field role as you will be responsible for demonstrating and training Mobile Service Van repair processes and procedures. To effectively train our teams, you must be able to:

• Effectively observe and demonstrate Mobile Service procedures, requiring prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays
• Conduct van discovery training, consisting of frequently moving parts, tools, and equipment often weighing 10-50 lbs
• Work in outdoor environments with varied temperatures & inclement weather alongside technicians
• Ability to travel 80% of the time (both driving and flying)

Qualifications

• Passionate, resilient, and persuasive. Ability to talk to every level at the dealership and share best practices
• High School diploma (bachelor's degree preferred)
• 3+ years of customer-facing experience in automotive industry

Bonus points if you have

• Bachelor's Degree
• 5+ years of experience in automotive industry. Service in an aftermarket or dealership environment is a plus. Retail automotive experience is a plus
• Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with an owner

Skills

• Must have a wide-ranging background in automotive industry with corporate and retail knowledge
• Knowledge of automotive service tools & equipment
• Ability to train Technicians on Mobile Service tools & equipment
• Understanding basic automotive systems to effectively communicate to technicians and Coordinators
• Knowledge of Automotive Service Sales Process & Techniques
• Ability to deliver sales training to MS Coordinators & Advisors
• Must have rich experience in automotive training and facilitation
• Knowledge of automotive parts operations
• Must have excellent written and verbal communication skills
• Proven record of accomplishment with program leadership
• Excellent Organizational skills

Competencies

• Strong communication skills, both oral and written
• Strong analytical skills
• Strong problem-solving skills
• Exceptional collaboration and persuasion skills
• Strong initiative and motivation

Pay

A reasonable estimate of the current annual range is $75k to $85k based on current experience.

Schedule

85% travel required weekly, including overnight stays as needed.