Mobile Service Advisor

About the role

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment. Cavender Toyota, a Cavender Auto Family dealership, is currently seeking a Mobile Service Advisor to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed. This is an excellent opportunity for someone aspiring to become a Service Advisor at a high-volume dealership while gaining valuable experience in customer service, vehicle maintenance, and dealership operations.

Responsibilities

In this role, you will help deliver an exceptional customer experience by communicating service needs, coordinating service-related activities, and keeping customers informed throughout the process.

• Greet customers promptly and professionally, creating a positive first impression.
• Identify each customer's primary vehicle concern and review additional maintenance needs when appropriate.
• Offer every customer a complimentary vehicle condition inspection.
• Provide and document fair, competitive, and transparent price quotes while keeping the customer's and dealership's best interests in mind.
• Communicate clearly and consistently with customers to ensure they feel comfortable, informed, and confident throughout the service process.
• Address customer concerns promptly and work toward satisfactory resolutions.
• Build and maintain strong customer relationships that encourage repeat business and referrals.
• Navigate multiple computer systems and software platforms to document customer information, service needs, estimates, and follow-up activities accurately.
• Stay organized while managing multiple priorities in a fast-paced environment.
• Collaborate with service team members to support efficient operations and an exceptional customer experience.
• Uphold Cavender Auto Family's standards of professionalism, integrity, and teamwork.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Excellent communication and active listening skills.
• Strong organizational skills and attention to detail.