Mobile Device Manager

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.

About the Role

The Mobile Device Manager is responsible for the strategic oversight, administration, security, lifecycle management, and support of all corporate mobile technologies, including smartphones, tablets (iPads), and other mobile endpoints. This role leads a team of two Mobile Device Administrators/Analysts and ensures the reliable delivery of mobile services across the organization. The Mobile Device Manager develops and executes mobile device management (MDM) strategies, enforces security and compliance requirements, manages carrier relationships, contributes input to mobile-related budgets, and partners with business and IT teams to support workforce mobility initiatives.

Responsibilities

• Lead the enterprise mobile device program supporting all company-issued mobile devices, including strategy, governance, policies, standards, procedures, and alignment with organizational objectives and security requirements.
• Oversee the full mobile device lifecycle, including procurement, deployment, configuration, replacement, retirement, inventory management, and software licensing records.
• Manage and optimize enterprise MDM platforms such as Microsoft Intune and MobileIron/Ivanti, or equivalent solutions.
• Maintain device enrollment, configuration profiles, application deployment, compliance policies, device health monitoring, reporting, and automation to improve operational efficiency.
• Partner with Information Security teams to enforce mobile security controls, including encryption, MFA, conditional access, device compliance policies, data loss prevention, remote lock/wipe capabilities, and audit support.
• Directly supervise Mobile Device Administrators/Analysts by establishing goals, managing workload, providing coaching and development, and ensuring consistent service delivery.
• Manage relationships with wireless carriers, device manufacturers, and mobility providers while optimizing costs, monitoring vendor performance, and supporting budget planning and hardware refresh cycles.
• Oversee daily mobile operations, escalated support, provisioning, troubleshooting, documentation, knowledge articles, KPIs, and continuous process improvements.

Requirements

• Bachelor's Degree in Computer Science, Computer Engineering or minimum equivalent work experience required.
• 2+ years of experience managing enterprise mobile device environments required.
• 5+ years of people leadership or supervisory experience required.

Skills

• Experience administering enterprise MDM solutions, specifically Microsoft Intune.
• Experience managing corporate wireless accounts and carrier relationships.
• Experience supporting iOS, Android, iPadOS, and other mobile platforms.
• Proficiency with Microsoft Intune, Endpoint Manager, Apple Business Manager, Microsoft 365 ecosystem, mobile security and compliance frameworks, reporting and analytics tools.
• Asset management and inventory systems experience.
• Mobile application deployment and management experience.
• Strong communication and relationship-building skills.
• Customer-focused service delivery mindset.
• Strategic thinking and decision-making capabilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement and process optimization mindset.

Schedule

This position is onsite Monday-Friday 8:00 AM - 4:00 PM with some on-call as needed.

Address: 620 Germantown Pike, Lafayette Hill, PA 19444

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.