Mobile Device Management (MDM) / VTC Support Specialist

Vista Global Solutions, LLC (VGS) is a government contracting and consulting firm supporting several federal agencies and military installations across the U.S. We are seeking a Video Teleconferencing Support Specialist to join our ongoing mission at Joint Base San Antonio. The role involves managing, configuring, and supporting a fleet of iPhones and iOS devices, as well as in‑house VTC equipment.

Responsibilities

• Device Configuration: set up and configure new iPhones, update iOS versions, and push standard enterprise apps or security settings.
• MDM Administration: use Mobile Device Management systems (e.g., Jamf, Microsoft Intune, Hexnode) to enroll, monitor, and manage devices remotely.
• User Support & Troubleshooting: diagnose and resolve hardware, software, network, and email configuration issues for end‑users.
• Security & Compliance: enforce organizational security policies, manage configuration profiles, and wipe or lock lost/stolen devices.
• Inventory Management: track device lifecycles, manage hardware inventory, and handle procurement and decommissioning of retired phones.
• Documentation: create and update technical guides, FAQs, and configuration documentation for IT staff and end‑users.
• Support of user meetings: assist with All Hands, Town Halls, and other special functions or meetings.
• Audio and Video Setup: perform audio/video setup procedures for connection to the DHA VNC bridge as part of the VTC team.
• Assist the DHA VNC in supporting and maintaining enterprise VTC/SVTC infrastructure at JBSA locations, including bridges and other hardware appliances and applications.
• Install, configure, and implement applicable IA security policies, guidelines, and requirements such as DISA STIGs and IAVA patches.
• Load and configure DHA VNC‑approved IPV conferencing software onto IPV network appliances or customer End User Devices.
• Device Mounting: work with Facilities personnel to assist mounting of VTC devices in conference rooms.
• Tracking Work Load: assist with incident, problem, change, and ITSM tasks using MHS ServiceNow ITSM suite to track incidents and service requests.

Requirements

• 1–3 years of IT support experience focused on mobile devices (iOS/iPadOS).
• Familiarity with enterprise MDM solutions such as Microsoft Intune, Jamf, or similar frameworks.
• Strong understanding of iOS settings, provisioning profiles, security certificates, and cloud syncing.
• Excellent communication and customer service skills with the ability to assist non‑technical users.

Preferred Qualifications

• Apple Certified Support Professional (ACSP) certification.
• CompTIA A+ certification.

Benefits

• Paid holidays and paid time off (including sick and vacation leave).
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Short‑ and long‑term disability coverage.
• Company‑paid life insurance.
• 401(k) with company match, discretionary profit sharing, and tuition reimbursement.