Mobile Dental Support Assistant

Essential Job Duties

• Ensures accuracy and efficiency when processing consent forms.
• Enters/updates patient demographic and insurance information into the electronic health record.
• Records and attaches required information to consent forms.
• Schedules appointments.
• Scans all required documents into appropriate patient record.
• Responsible for acquiring patient financial information and collecting payment.
• Accurately performs income determination and completes applicable forms.
• Verifies insurance eligibility.
• Accountable for cash drawer and daily deposit accuracy.
• Attends Dental Billing meetings and reports necessary changes or interventions to be made.
• Communicates directly with the Dental Billing team to resolve billing issues.
• Provides professional, detailed verbal and written communication with patients, guardians, school administrators, and coworkers.
• Handles incoming and outgoing telephone communications.
• Participates in a team-based approach.
• Responsible for collecting data, preparing documents, and running reports.
• Maintains filing systems.
• Fluently navigates and is proficient with computer software and tools, including the Electronic Health Record (EHR), Microsoft Word, Excel, PowerPoint, PDF, Outlook, SharePoint, etc.
• Responsible for the accurate scheduling of dental bus visits to the schools.
• Prepares materials for presentations and consent form drop-offs, including classroom incentives and school administrative marketing items.
• Collects, organizes, and tracks consent forms.
• Maintains detailed logs.
• Responsible for tracking patient continuity of care and gaps in care closure.
• Calls parents/guardians to discuss follow-up care needs, such as referrals and scheduling.
• Schedules follow-up appointments at all GLBHC dental sites.
• Attends and participates in meetings and community events to represent and promote Smiles Are Everywhere Mobile Dental Program.
• Prepares all materials prior to meeting or event participation.
• Conducts interactive classroom and group oral health presentations focusing on educating students and encouraging program participation.
• Coordinates work efforts with co-workers to maintain efficient patient flow throughout the office.
• Assists with clerical workflow, inside the dental mobile unit, during high-volume times or in the absence of the Dental Clerk/Driver.
• Maintains an organized work environment.
• Works at alternate Dental sites, as requested by the Mobile Dental Manager.
• Performs other duties as assigned.

Communication and Team

• Provides professional, detailed verbal and written communication with patients, guardians, school administrators, and coworkers.
• Handles incoming and outgoing telephone communications.
• Participates in a team-based approach.

Computer Software Proficiency and Reporting

• Responsible for collecting data, preparing documents, and running reports.
• Maintains filing systems.
• Fluently navigates and is proficient with computer software and tools, including the Electronic Health Record (EHR), Microsoft Word, Excel, PowerPoint, PDF, Outlook, SharePoint, etc.

Dental Bus and Presentation Schedules

• Accountable for the accurate scheduling of dental bus visits to the schools.
• Has direct contact with school administrators to schedule and confirm dental bus visits, presentations, and consent form pick-ups.

Program Promotion Preparation

• Prepares materials for presentations and consent form drop-offs, including classroom incentives and school administrative marketing items.
• Collects, organizes, and tracks consent forms.
• Maintains detailed logs.

Patient Continuity of Care

• Responsible for tracking patient continuity of care and gaps in care closure.
• Calls parents/guardians to discuss follow-up care needs, such as referrals and scheduling.
• Schedules follow-up appointments at all GLBHC dental sites.

Outreach

• Attends and participates in meetings and community events to represent and promote Smiles Are Everywhere Mobile Dental Program.
• Prepares all materials prior to meeting or event participation.
• Conducts interactive classroom and group oral health presentations focusing on educating students and encouraging program participation.

Coordination and Assistance

• Coordinates work efforts with co-workers to maintain efficient patient flow throughout the office.
• Assists with clerical workflow, inside the dental mobile unit, during high-volume times or in the absence of the Dental Clerk/Driver.

Physical Effort

• Must be able to do a combination of sitting, standing and walking for an entire workday.
• Must be able to work within confined spaces subject to swaying and other motions both while in transit and at rest.
• Must be able to lift, push, and or pull up to twenty-five (25) lbs. on occasion.

Hours of Work

• Full-time, flexible and varied.
• Occasional evening and weekend hours required.
• Consistent attendance is required.
• Telecommuting is not available for this position.
• This position follows the school-year schedule.
• During off-season periods or times of low program activity, hours may be reduced or temporarily paused.
• Full or regular hours are anticipated when the school year resumes.

Travel

• Extensive travel using, or riding in, a GLBHC vehicle or personal vehicle.
• Reimbursement for expenses consistent with GLBHC policy.
• Must have proof of liability and property damage insurance coverage to receive mileage reimbursement.