Mobile Crisis Shift Supervisor

About the role

The Mobile Crisis Team, Shift Supervisor position involves responding to mental health crises, providing clinical and operational supervision, and managing the team's activities.

Responsibilities

• Provide clinical and operational direction to the team.
• Evaluate program services and conduct planning and coordination.
• Answer and respond to calls from the Delaware County Crisis Connections Team hotline.
• Dispatch mobile crisis teams to assist the community with mental health support.
• Oversee program logistics such as vehicle maintenance and resource allocation.
• Supervise, direct, and evaluate team members to ensure service quality.
• Implement staff orientation and training, manage intern training, and ensure EHR compliance.
• Initiate billing protocols, track quality indicators, and oversee program improvement initiatives.
• Provide IT support, collaborate with the IT department, and assist with community outreach and training.
• Document crisis service activities in the EHR and advocate for individuals served.
• Attend staff meetings and in-service training, and collaborate with the team to promote a supportive culture.
• Perform CPR and crisis intervention, maintain certifications, and adhere to policies and procedures.

Requirements

• Credential as a mental health professional with relevant experience.
• Master’s degree in social work, psychology, or related field, or Bachelors degree with 3+ years of mental health direct care experience.
• Supervisory experience preferred.
• Current state-mandated training and certifications.
• Excellent customer interaction, collaboration, and communication skills.
• Intermediate experience with Microsoft Office applications and knowledge of Electronic Health Record (EHR).
• Valid driver's license with 3+ years of driving experience.

Qualifications

• Credential as a mental health professional with relevant experience.
• Master’s degree in social work, psychology, or related field, or Bachelors degree with 3+ years of mental health direct care experience.
• Supervisory experience preferred.
• Current state-mandated training and certifications.
• Excellent customer interaction, collaboration, and communication skills.
• Intermediate experience with Microsoft Office applications and knowledge of Electronic Health Record (EHR).
• Valid driver's license with 3+ years of driving experience.

Skills

• Strong attention to detail.
• Effective time management and organizational skills.
• Ability to anticipate and address future changes or problem areas.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of and ability to perform CPR and crisis intervention protocols.

Benefits

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retail Savings Plan

Pay

Compensation is competitive and commensurate with experience.

Schedule

Shift Supervisor positions typically require a flexible schedule to accommodate the 24/7 nature of the crisis response line.