Mobile Crisis Management Responder / QP / Qualified Professional (New Hanover, Pender, Brunswick, Balden Counties)

About the role

We are hiring for a Mobile Crisis Management Responder / QP / Qualified Professional in New Hanover, Pender, Brunswick, and Balden Counties. This is a regular position.

Job Responsibilities

• Provides acute face-to-face crisis support to individuals experiencing Mental Health (MH), Substance Abuse (SA), or Intellectual/Developmental Disability (IDD) crisis.
• Delivers interventions in residential, school, workplace, and community settings that are strength-based and focused on recovery, symptom reduction, increased coping skills, and achieving the highest level of community functioning.
• Reduces immediate risk, avoids unnecessary hospitalization, and links individuals to appropriate follow-up care.
• Facilitates relationships and serves as a link between the company, parents, guardians, local agencies, and the community.
• Supports clients in developing various skill-building activities, including daily and community living skills, socialization skills, adaptation skills, and behavior and anger management.
• Coordinates “first response" resources for consumers and their natural support networks on a 24/7/365 basis.
• Engages in case management functions, linking and arranging for services and referrals.
• Maintains communication with other clinical/professional staff, standardizes procedures, and expedites linkage to appropriate long-term services.
• Maintains monitoring of service utilization to ensure effectiveness, appropriateness, and alignment with crisis and safety plans, and the MCM service plan.
• Provides recommendations and referrals as needed.

Job Requirements

• Minimum of one year’s experience in providing crisis management services in assertive outreach, assertive community treatment, emergency department, or other 24/7 service settings.
• Valid Driver's License and reliable transportation for timely face-to-face crisis response and resource linking.
• Education: Bachelor Degree (Human Services field preferred) or higher, with relevant experience in the population served.
• Licenses, Provisional Licenses, Certificates, Registrations, Permits issued by governing boards regulating human service professions.
• Criminal background check, name check in registries, drug testing, education verification, and other credentialing based on position requirements.
• Proof of employment history or references (if required).

Qualifications

• Compassionate and caring individual with a desire to make a difference in the lives of those served.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Knowledge of crisis intervention strategies and ability to adapt to varying situations.
• Ability to manage multiple tasks and prioritize effectively.

Skills

• Strong crisis intervention skills.
• Effective communication and relationship-building abilities.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency in using technology for documentation and communication.

Benefits

• Payactiv: early access to earned money before payday.
• Employee perks and discount program.
• Paid Time Off (full-time employees only).
• Health/Insurance (full-time employees only).
• 401(k) retirement savings program.
• Wellbeing Programs: physical, emotional, and financial health support.
• Chronic disease management programs for hypertension and diabetes (for qualifying employees).
• Free CPR, first aid, and job-specific training opportunities.

Pay

Details about pay are not specified in the job posting.

Schedule

The schedule is Full Time, 40 hours per week. Mobile Crisis Management services are available 24/7/365.