Mobile Battery Technician

AAA in Charleston, WV is looking for dependable and empathetic individuals who love helping others with services like changing flat tires, jump-starting car batteries, or towing vehicles. This role involves working outdoors in various weather conditions.

About the role

Fleet Location: 927 Barlow Drive, Building 4, Charleston, WV 25311

Pay

• Competitive base rate starting at $20.25/hour (rate depends on position and experience)
• 2nd Shift includes an additional 10% shift differential
• Plenty of overtime during peak season
• Monthly bonuses (potential to earn up to an additional $300 per month)

Schedule

• Full-time, 1st Shift (includes weekends)

Benefits

• Over 3 weeks of Paid Time Off
• 8 Paid Holidays
• 401(k) plan with company match
• Medical, Dental, Vision, and Prescription Coverage
• Free AAA Membership
• Tuition Reimbursement
• Paid Training
• Uniforms and tools provided
• Up to 2 weeks of Paid Parental Leave
• Company-provided volunteer opportunities + 1 volunteer day per year
• Continual learning reimbursement up to $5,250 per year

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Driver position).
• Sell, install, and test batteries, along with other battery warranty services for Members (Mobile Battery Technician position).
• Communicate with members effectively to keep them informed and ensure their safety.
• Make sound decisions regarding the safe service of vehicles and accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections to ensure safe operating conditions and compliance with requirements.
• Ensure the fleet vehicle and all equipment are adequately secured at all times, including when not in use.
• Support AAA by participating in special events (parades, television, radio, and social media) promoting the brand.

Requirements

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver’s license for the state where you reside; maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Ability to lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect, and push vehicles; and use hand tools to provide service.
• Satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future training as required (may need to adjust your schedule for training).