Mobile Associate, Store-in-Store (Multiple Store Locations)

About the role

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. That's where you come in.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
• Perform skills practicing, knowledge sharing, and store operations.
• As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations.
• Proactively attract potential customers to further drive sales activity in your location.
• Handle Be Back processes, and form relationships with new and existing customers.

Requirements

• A High School Diploma/GED.
• 6 months of customer service and/or sales experience, retail environment (preferred).

Qualifications

• Coaching.
• Communication.
• Consultative Selling.
• Customer Communications.
• Customer Education.
• Customer Engagement.
• Customer Needs Identification.
• Customer Referrals.
• Customer Satisfaction Management.
• Customer Service.
• Leadership.
• Product Knowledge.
• Relationship Building.
• Sales.
• Sales Prospecting.
• Sales Techniques.

Skills

• Coaching.
• Communication.
• Consultative Selling.
• Customer Communications.
• Customer Education.
• Customer Engagement.
• Customer Needs Identification.
• Customer Referrals.
• Customer Satisfaction Management.
• Customer Service.
• Leadership.
• Product Knowledge.
• Relationship Building.
• Sales.
• Sales Prospecting.
• Sales Techniques.

Benefits

• Medical, dental, and vision insurance.
• A flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.

Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Schedule

Not specified.

Benefits

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Qualifications

At least 18 years of age.

Travel

No.

DOT Regulated

No.

Safety Sensitive Position

No.

Position Type

Full-time.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Applicant Accommodation

To request an accommodation during the application process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.