Mobile Associate, Store in Store, Bilingual | Retail Sales

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Leverage digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Deepen relationships with customers and ensure their satisfaction.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. Connect on a personal level, build rapport, trust, and loyalty with every interaction.
• Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
• Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment.

Licenses and Certifications

• At least 18 years of age

Travel

• No

DOT Regulated

• No

Safety Sensitive Position

• No