Mobile Associate, Store-in-Store, Bilingual Preferred - Retail Sales
About the Role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Responsibilities
- Proactively engage with a broad range of customers in a high-traffic retail environment using digital tools, effective communication, and solution-based selling techniques to showcase the value of T-Mobile solutions.
- Leverage digital self-serve tools during customer interactions and the onboarding process to help customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Identify customer needs and recommend wireless solutions to deepen relationships and ensure customer satisfaction.
- Complete training on the T-Mobile in-store experience, new skills, products, processes, and systems to stay updated and "Customer Ready" at all times.
- Partner with nearby store locations to properly onboard customers, share knowledge, and perform store operations, including opening and closing procedures.
- Carry keys to kiosk cabinets, secure kiosk and assets, and report any lost keys or assets to management.
- Build rapport, trust, and loyalty with customers through personalized interactions, exceeding customer expectations and proactively driving sales activity.
- Follow up with customers, capture referrals, manage "Be Back" processes, and build relationships with new and existing customers.
- Perform price overrides for specialty offers specific to National Retail.
- Collaborate with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Requirements
- High School Diploma or GED (required).
- 6 months of customer service and/or sales experience; retail environment preferred.
- At least 18 years of age.
- Legally authorized to work in the United States.
- No travel required.
Skills
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Pay
Hourly base pay of $19.50, plus $5.00 per hour training pay for the first 90 days. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. Every employee is also eligible for an Annual Stock Grant.
Benefits
- Medical, dental, and vision insurance.
- Flexible spending account (FSA).
- 401(k) retirement plan.
- Annual Stock Grant and Employee Stock Purchase Plan.
- Paid time off (PTO) and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
- Paid parental and family leave.
- Family building benefits and enhanced family support.
- Childcare subsidy and back-up care.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts.
- Pet insurance.
- Commuter and transit programs.
- Free, year-round access to money coaches.