Mobile Associate, Store-in-Store, Bilingual Preferred - Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and demonstrate T-Mobile solutions. They are passionate about customer service and thrive in a dynamic, evolving environment.

Responsibilities

• Proactively engage with a broad range of customers in a retail environment.
• Use digital tools to communicate effectively and educate customers.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products, and processes.
• Partner with nearby store locations to properly onboard customers.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to kiosk cabinets, lock/kind assets, and report any lost keys or assets to your manager.
• Build relationships with nearby leadership and teams to support the customer experience.
• Perform price overrides for specialty offers specific to National Retail.
• Be proactive in reaching out to potential customers to drive sales activity.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.

Requirements

• High School Diploma/GED
• 6 months of customer service and/or sales experience, preferably in a retail environment.

Qualifications

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Effective at balancing customer experience and performance goals.
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Skills

• Customer Service: Ability to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
• Sales: Ability to recommend wireless solutions and onboarding solutions, ensuring customer satisfaction.
• Self-Serve Tools: Proficiency in using digital self-serve tools during customer interactions and the onboarding process.

Benefits

• Competitive Base Salary: $18.00 per hour, plus $5.00 per hour training pay.
• Annual Stock Grant: Eligible for an Annual Stock Grant.
• Health Insurance: Medical, dental, and vision insurance.
• Flexible Spending Account: Flexible Spending Account.
• 401(k): 401(k) plan.
• Employee Stock Purchase Plan: Employee Stock Purchase Plan.
• Paid Time Off: Paid time off.
• Parental Leave: Paid parental and family leave.
• Childcare Support: Childcare subsidy.
• Tuition Assistance: Tuition assistance.
• College Coaching: College coaching.
• Short-Term Disability: Short-term disability.
• Long-Term Disability: Long-term disability.
• Voluntary AD&D Coverage: Voluntary AD&D coverage.
• Voluntary Accident Coverage: Voluntary accident coverage.
• Voluntary Life Insurance: Voluntary life insurance.
• Voluntary Disability Insurance: Voluntary disability insurance.
• Voluntary Long-Term Care Insurance: Voluntary long-term care insurance.
• Discounts: Access to mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Pay

$18.00 per hour, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.

Schedule

Hours may vary depending on the store location and shift.

Benefits

• Medical, Dental, Vision Insurance
• Flexible Spending Account
• 401(k)
• Employee Stock Purchase Plan
• Paid Time Off
• Parental Leave
• Childcare Support
• Tuition Assistance
• College Coaching
• Short-Term Disability
• Long-Term Disability
• Voluntary AD&D Coverage
• Voluntary Accident Coverage
• Voluntary Life Insurance
• Voluntary Disability Insurance
• Voluntary Long-Term Care Insurance
• Discounts: Access to mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.